We have 3 amazing Guarantee's aimed to hold us to higher standards of providing the best hosting that we can for you. Our 3 guarantee's are as follows.
60 Day Money Back Guarantee
We have a 60 day 100% money back guarantee. We will not give you a hard time about canceling your account. All you have to do is open a support ticket from within your client area. Then tell us you want to cancel your account with the 60 day money back guarantee option. We will refund ALL of your money within 24 hours.
99.9% Uptime Guarantee
We offer a 99.9% network uptime guarantee. This means that we guarantee your website will be available 99.9% of the time; however we usually hit 100%. This is calculated over 1 month, meaning if your website is down for more than 43.8 minutes out of 1 month, you are entitled to have your account credited for the downtime. We monitor all of our servers, however you are welcome to use your own third party monitoring software. Simply send us a link to your logs in a support ticket and we will credit your account accordingly.
100% Satisfaction Guarantee
We always guarantee our customer's satisfaction, this means that at ANY time if you are unhappy with your hostwinds service, all you have to do is let our CEO Peter know and he will make sure you are taken care of. It does not matter what your problem is, it's important to us. Simply e-mail our CEO directly at Peter@hostwinds.com. He checks this mailbox on his phone all the time so responses usually come within an hour. He will do whatever he can to make the problem you are having right, or if he can't fix it he will refund your money.
