We have 3 amazing Guarantees aimed to hold us to higher standards of providing the best hosting possible for every client. Our 3 guarantees are as follows.
We have a 60 day 100% money back guarantee. This means we will not give you a hard time about canceling your account. All you have to do is open a support ticket from within your client area and tell us you want to cancel your account with the 60 day money back guarantee option. You will then receive a refund of ALL of your money within 24 hours.
We offer a 99.9% network uptime guarantee. This means that we guarantee your website will be available 99.9% of the time, however 100% is always the goal. This is calculated over 1 month, meaning if your website is down for more than 43.8 minutes out of 1 month, you are entitled to have your account credited for the downtime. We monitor all of our servers, however you are welcome to use your own third party monitoring software. Simply send us a link to your logs in a support ticket and we will credit your account accordingly.
We always guarantee our customers' satisfaction, this means that at ANY time if you are unhappy with your hostwinds service, all you have to do is let us know and we will make sure you are taken care of. It does not matter what your problem is, it is important to us! Simply give us a call or find us on live chat for immediate service.