Support isn't just an added bonus at Hostwinds, it is one of our highest priorities. We want all of our clients to feel secure in knowing that their service is the absolute best out there. We know that bad things happen, and we are constantly monitoring all of our servers not only for uptime but also for network speed, server load, malicious scripts, and a vast array of other services. If we find anything wrong during any of our normal monitoring services we will automatically fix it.
Our support is available 24/7/365. It doesn't matter where you are, what time it is, or if it's a holiday. There will always be an attentive system admin to help you with whatever hosting problems you are having. The best way to address general problems and requests is through our support ticket system. This can be found in your client area, or by clicking the link below. We guarantee ticket response times within 1 hour, and our system average is only 15 minutes. For urgent support issues such as your website being down; please immediately contact us using our emergency contact button found below. Please only use this in an emergency, as clicking this button will literally set off an alarm in our office letting us know that there is a situation, and you will be contacted through the help window that pops up.
All of our support personnel are US based. You will never have to decipher what our support is telling you. We do not outsource any of our support to India or any other low cost outsourcing countries. We believe that support should make you feel comfortable and better about whatever problems have arisen that caused you to contact them in the first place.