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The Hostwinds Front-Line Team is such a diverse mix of intelligent and earnest people. I know that's a big statement, and I know I've expressed some derivative of that in a previous blog post or two. However, it happens to be true. Each team member has something unique about them, and it's time the clients who comprise a fundamental part of the Hostwinds Family get to know this bunch of support rock stars!
The Hostwinds Team wants our clients to understand that we aren't robots. In other words, our clients must know we give them everything we've got regarding customer support. With this in mind, we decided it would be nice to provide you with a bit more information about our company, products, and services in a fun way. Thus, (*dramatic pause*) the "Front-Line Imaginative Interviews, Ideas, & Inquiries" blog series was born! Hostwinds will be publishing a blog post every other week that includes a funny and simultaneously informative interview with one of our Front-Line Team members. We'll kick this blog series off with an interview with Hostwinds' very own Director of Front-Line Operations 1. Because he's seen it all, 2. Because he knows his stuff, and 3. Because he's the fearless leader (and because he's hilarious).
Hostwinds' Director of Front-Line Operations manages and trains every single Front-Line expert and does an excellent job at that. He's taught all our Front-Line representatives how to do their jobs most effectively in the same way a good parent would teach their child how to ride a bike. The Director of FL Operations didn't do any of the work for anyone in training. Still, he was always there when they were stuck, and made sure they didn't feel discouraged by guiding them to the correct answer. It is refreshing to know someone has your back as you learn new things and explore new arenas.
Here at Hostwinds, it is vital to everyone on our team that we do things the right way and don't take shortcuts. We take extra steps to make sure that we know all there is to know about Hostwinds to give our clients extraordinary customer support and guidance. The Director of FL Operations sets the tone for all of us by setting an excellent example for us every single day.
Furthermore, I personally ask him a bunch of questions every single week, and not only does he always have the answer, but he is also always happy to be there for support. He supports every single member of our Front-Line team in the same manner. Hmm, what else? He ironically hates puns, which, if you've read any of the previous blog posts written by me, you'll know—absolutely hilarious—because these blog posts are chock-full of the silliest puns you've ever seen. While interviewing the Director, I collected some fascinating information about Hostwinds that may interest or help you. I also collected some amusing information that made me LOL and then LOL some more!
1. What is the best part of hosting with Hostwinds?
Director of FL Operations: There are many areas that set Hostwinds apart from the rest, so that question is difficult to narrow it down. I am very impressed with our Business Hosting service and how it is lightning fast and very capable. I also do really, really like the Hostwinds Cloud Portal. It is improving constantly and always getting better and better. All our Cloud Servers come standard with both IPv4 and IPv6. We also offer an extensive library of operating systems and application templates to choose from. Users can take snapshots of their server with a click of a button to create the perfect backup of their server in its present state. These snapshots can be used to create new Cloud Servers with the same configuration as their snapshotted server. All our web hosting services are incredible and are constantly improving, so there is a lot to like.
2. What is the best part of being a Hostwinds employee?
Director of FL Operations: Our Front-Line Team gets to take care of and assist our clients directly, and it's a unique opportunity for us as a business to keep our clients' best interests top of mind at all times. Every interaction via Live Chat, Email, and Phone support allows us to make an impression on our clients that they tell their friends about. Plus, we're also knowledgeable, capable, and we work hard. Everyone on our FL Team is experienced, and each of us has the opportunity to help our clients in many different ways.
3. What are the most commonly asked questions the Front-Line Team receives from clients?
Director of FL Operations: There is such a wide array of questions that we receive, from basic billing questions, to what services are best for specific clients to technical questions about their Hostwinds services. The inquiries we receive range from simple to highly advanced technical support questions, and there is never a dull moment. There is tremendous variety, and we have the skills and desire to help our clients in any way possible.
To take that question one step further and demonstrate how our support is excellent, here is a good example. Let's say a client asks us a question or something that will help our clients in a specific way with our Cloud Portal, our Unmanaged services, or our Managed services. We take the time to create high-quality Knowledge Base guides to help them out. This allows us to learn and assist other clients if they are experiencing similar issues in the future.
4. If you had a catchphrase, what would it be?
Director of FL Operations: "Every client interaction is an opportunity for our team to absolutely WOW our clients with quick, friendly, and helpful support."
5. Have you ever cried while watching a movie? If so, what movie?
Director of FL Operations: This is the one I had to put some thought into. I don't watch movies often because I spend a lot of my time learning new things. It's a show, but I can see how every episode would make someone want to cry uncontrollably like a little tiny baby. It's the show This is Us. A TV series like that comes along once in a generation. They can capture moments and emotions using their camera lens in a truly artful manner. The show is captivating, and it allows me to see things wonderfully.
6. Is there something remarkable about Hostwinds products and services that you think the public should know?
Director of FL Operations: There are a lot of excellent services they should know, and we can answer any questions that they do have about Hostwinds features like our migration services, our dedicated IP Addresses, our incredible support, our intelligent turnkey applications, quick Operating System reinstallations, our Snapshot Backups, and creating a new template from a Snapshot Backup for any new server you want to build. Furthermore, our Cloud platform was created IN-HOUSE, and it is simple to use. It allows for seamless upgrades, gives users complete control, provides an enterprise firewall, and gives clients the ability to quickly add additional volumes and object storage containers. Your server's network is also blazingly fast, with every Cloud Server having a 1GBPS connection speed. There are just so many products and services that we are proud to offer. Still, we really and truly have super solid products, and I'm incredibly honored to support them.
7. Dragonflies or butterflies?
Director of FL Operations: I love them both. For their journey and the result of their metamorphosis, Butterflies and dragonflies, simply because they have the word dragon in them, and I do like dragons in all forms.
8. Any sneak peeks or spoiler alerts for future Hostwinds evolution?
At this time, I can tell you that the Hostwinds Team is working tirelessly on some fantastic improvements that will make our clients' experiences even better in the future. Stay tuned and get excited! Oh wait, this isn't about me! Here is the Front-Line Director's response to the question:
Director of FL Operations: There is so much for us to look forward to and for our clients. It's an incredible time to be here and have this opportunity. The future is very bright. Our clients and employees are really in for a treat in the coming months.
The Hostwinds Team is honest, joyful, and authentic. We provide excellent customer support in every interaction we have with our clients. We find our work to be essential, and we find meaning in assisting our clients who have stood by us and made it to this incredible point with us in Hostwinds' history. Visit our social media pages to learn more about what makes Hostwinds Hostwinds and to check out some informative information applicable to web hosting.
I'll sign off with my catchphrase (*serious/deep voice*), "Peace, Fam. Peace."
Written by Hostwinds Team / December 5, 2018