In our efforts to continually find new and better ways to serve our clients, Hostwinds has completely revamped our website along with introducing new policies that will better serve our Clients. This is what has led to our new Refund Policy which has fully replaced our 60 Day Money Back Guarantee, starting on May 15th of 2019.
Our new Refund Policy allows for a wider selection of our services to be refundable and will allow for more of our clients to be able to make an informed decision when deciding to make a larger commitment with us.
What if I signed up before the new policy was put in place?
We will continue to honor the 60 Day Money Back Guarantee for any services that would have qualified, until July 14th, 2019.
July 14th of 2019 would be the last day a refund could be issued per the 60 Day Money Back Guarantee.
What qualifies for a refund under the 60 Day Money Back Guarantee?
To qualify for a refund per our 60 Day Money Back Guarantee, the service would have to be:
- Canceled within 60 days of purchase
- The first service purchased on the account
- One of our Shared Hosting, Business Hosting, Reseller Hosting, VPN Hosting, or SHOUTCast Hosting offerings
The Guarantee would not allow for refunds of additional services.
Full details of our 60 Day Money Back Guarantee can be found in our Terms of Service
What Products can be Refunded under the 60 Day Money Back Guarantee?
• Shared Hosting • Business Hosting • Reseller Hosting • VPN Hosting • ShoutCast Hosting
What Products cannot be Refunded?
• Domains • Software Licenses • SSL’s • Services Performed • IP Addresses
• Product Upgrades • Virtual Private Servers • Cloud Servers • Dedicated Servers
• Any Services or Products that are Billed on an hourly basis • Product Add-ons of any kind
• Any services paid for through Skrill or Cryptocurrency
Do I still get a Refund if I received a Free Domain?
If a Free Domain with purchase of a year or more of Shared or Business Hosting has been received, any refund that would be applicable per our 60 Day Money Back Guarantee would still be issued. However, the retail price of that domain would be deducted from the refund amount.