gusq has written 70 articles

How does the Uptime Guarantee work?

Hostwinds promises a 99.999% uptime. This means that the network we use and the power for it would be up with no downtime exceeding 5 minutes and  15.6 seconds in a year. Important note: This would not apply to individual services that cannot be used due to specific technical issues. What if there is downtime?…

How do I register a domain with Hostwinds?

To register a domain with us, the first step would be to go Hostwinds.com  and then from the “Services” drop-down, select the “Domains” option On the next page, there will be the option to search the availability of and register a new domain name or to Transfer an already owned domain name, from an old host to…

How do I resolve a Chargeback or Dispute?

This will depend on what payment method that Chargeback or Dispute was filed on.   Credit Card Chargebacks To resolve a Credit Card Chargeback you will need to: Supply proof that you’re the true owner of the  Credit Card  that had been used This would be a scan of the Credit Card, a scan of…

How to Upgrade Unmanaged to Managed

If there is a need for more support than is offered for our Unmanaged offerings an upgrade to Managed would be needed to get that higher level of support. To do this log into the Client Area then: Click on the “Cloud Control” drop-down and select “Cloud Portal” From the next page click on the Cloud…

Can I Remove My Payment Method?

Given that Hostwinds is a Subscription service, we would typically require a Payment Method to be on file. However, if you are looking to Cancel your service you can also request that your Payment Method information is removed upon cancellation. Can I Remove the Infomation Myself? This would depend on the Payment Method: Credit Card…

How Do I Change When Hostwinds Emails Me?

You can adjust this at any time by starting in your Client Area and then: Click on your name Select “Communication Preferences” from the drop-down menu And adjust the sliders, as pictured below, to match the instances you would want to be emailed about Important Note: The changes are not permanent and can be adjusted when…

Is there Automatic Credit Card updating?

Yes, there is. In working with Visa® and MasterCard® we are enrolled in their Visa® Account Updater and MasterCard® Automatic Billing Updater. These services through VISA® and Mastercard® enables them to share and update the card information on file with us. This way you do not have to worry about possible declines and interruption of service…

What Things Can Hold up a Domain Transfer?

While domain transfers are not overly complicated, they do involve a number of restrictions that can prevent successfully transferring domains between hosts and registrars. The following are typical reasons that could cause a transfer to fail, and should be handled before attempting any domain transfer to or from hosting companies:   Time-Related Restrictions   Domains…

What is your policy for Cancellations?

With cancellations, our policy and process for them were designed to ensure that there are no accidents or mistakes in what service is canceled. To accomplish this, cancellations must be initiated through the client area. This is to ensure that the correct product is always set for cancellation and we cannot accidentally cancel the wrong service.…

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