gusq has written 70 articles

How do I delete hourly storage?

By following the steps listed below, it’ll be possible to manage and ultimately delete any unneeded data or objects that are stored hourly in our Cloud storage. Starting from the Client Area, click on the “Cloud Control” tab and select “Cloud Portal”   This will take you to the “Cloud Control”, from here you’ll want…

How does the Uptime Guarantee work?

Hostwinds promises a 99.999% uptime. This means that the network we use and the power for it would be up with no downtime exceeding 5 minutes and  15.6 seconds in a year. Important note: This would not apply to individual services that cannot be used due to specific technical issues.   What if there is…

How can you help with a double order?

Every once in a while a duplicate or extra order for a service can be placed resulting in being billed twice. If this happens the steps described in this article are intended to cover how to get the situation resolved:   If the Order is Unpaid Please reach out to Hostwinds through Live Chat or…

How do I resolve a Chargeback or Dispute?

This will depend on what payment method that Chargeback or Dispute was filed on.   Credit Card Chargebacks To resolve a Credit Card Chargeback you will need to: Supply proof that you’re the true owner of the  Credit Card  that had been used This would be a scan of the Credit Card, a scan of…

How to Upgrade Unmanaged to Managed

If there is a need for more support than is offered for our Unmanaged offerings an upgrade to Managed would be needed to get that higher level of support. To do this log into the Client Area then:   Step One: Click on the “Cloud Control” drop-down and select “Cloud Portal”     Step Two: From…

Can I Remove My Payment Method?

Given that Hostwinds is a Subscription service, we would typically require a Payment Method to be on file. However, if you are looking to Cancel your service you can also request that your Payment Method information is removed upon cancellation. Can I Remove the Infomation Myself? This would depend on the Payment Method: Credit Card…

How Do I Change When Hostwinds Emails Me?

You can adjust this at any time by starting in your Client Area and then: Click on your name Select “Communication Preferences” from the drop-down menu And adjust the sliders, as pictured below, to match the instances you would want to be emailed about Important Note: The changes are not permanent and can be adjusted when…

Is there Automatic Credit Card updating?

Yes, there is. In working with Visa® and MasterCard® we are enrolled in their Visa® Account Updater and MasterCard® Automatic Billing Updater. These services through VISA® and Mastercard® enables them to share and update the card information on file with us. This way you do not have to worry about possible declines and interruption of service…

What Things Can Hold up a Domain Transfer?

While domain transfers are not overly complicated, they do involve a number of restrictions that can prevent successfully transferring domains between hosts and registrars. The following are typical reasons that could cause a transfer to fail, and should be handled before attempting any domain transfer to or from hosting companies:   Time-Related Restrictions   Domains…

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