gusq has written 73 articles

What Things Can Hold up a Domain Transfer?

While domain transfers are not overly complicated, they do involve a number of restrictions that can prevent successfully transferring domains between hosts and registrars. The following are typical reasons that could cause a transfer to fail, and should be handled before attempting any domain transfer to or from hosting companies:   Time-Related Restrictions   Domains…

What is your policy for Cancellations?

With cancellations, our policy and process for them were designed to ensure that there are no accidents or mistakes in what service is canceled. To accomplish this, cancellations must be initiated through the client area. This is to ensure that the correct product is always set for cancellation and we cannot accidentally cancel the wrong service.…

How can I Tell if My Add-ons Need to be Canceled Separately?

Cancelling Add-ons largely depends on how your services are invoiced   If the service does not show up as its own line item on your invoice, it would then be part of the charge for a server with us.  Such add-on services would instantly cancel when the server or service itself is canceled.  They could…

What Is The Policy On Promo Code Use?

We will allow the use of any valid promo codes supplied by Hostwinds or our Affiliates. This does mean, if a promo code has been discontinued by Hostwinds or one of our Affiliates, we would no longer honor it if entered on the order page. Unless stated otherwise by Hostwinds, all promo codes are single…

If I Upgrade/Downgrade will I keep my promo pricing?

Unfortunately not, recurring promotion codes are only for the life of the product and would end once the product was discontinued. The section “Promo Code Usage” in our Terms of Service speaks to this,  you can be read the direct passage below: “Client’s who take advantage of a lifetime recurring promotion, are entitled to the usage of…

I paid with PayPal but my invoice shows unpaid, what happened?

There are a few scenarios where this would happen. You have attempted a manual payment and for one reason or another, there was a delay in PayPal processing your payment. Thankfully this is an issue that will resolve its self over time. The best thing to do is wait five minutes and then refresh the…

Does Hostwinds Accept eChecks?

Yes, we do accept eChecks through PayPal.   How Long Would an eCheck Take to Clear?   According to PayPal, an eCheck can take up to 6 business days in the US to clear, with different time frames from other regions. You can check the times listed on this article from PayPal.   Will Hostwinds…

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