gusq has written 70 articles

What is your policy for Cancellations?

With cancellations, our policy and process for them were designed to ensure that there are no accidents or mistakes in what service is canceled. To accomplish this, cancellations must be initiated through the client area. This is to ensure that the correct product is always set for cancellation and we cannot accidentally cancel the wrong service.…

How can I Tell if My Add-ons Need to be Canceled Separately?

This would largely depend on how the services are invoiced   If the service does not show up as its own line item on in any invoices, it would then be part of the charge for a server with us.  Such add-on services would instantly cancel when the server or service it is paired with…

What Is The Policy On Promo Code Use?

We will allow the use of any valid promo codes. This does mean, if a promo code has been discontinued by Hostwinds or one of our Affiliates, we would no longer honor it if entered on the order page. Unless stated otherwise by Hostwinds, all promo codes are single use and would not be recurring…

If I Upgrade/Downgrade Will I Keep My Promo Pricing?

When upgrading or downgrading, the promotional pricing will be lost in the process. As recurring promotions are non-transferable, they are tied to the service they were first applied to for the life of that service. A service is considered “alive” as long as it does not enter Cancelled or Terminated status. If the service that the…

I paid with PayPal but my invoice shows unpaid, what happened?

There are a few scenarios where this would happen. You have attempted a manual payment and for one reason or another, there was a delay in PayPal processing your payment. Thankfully this is an issue that will resolve its self over time. The best thing to do is wait five minutes and then refresh the…

Does Hostwinds Accept eChecks?

Yes, we do accept eChecks through PayPal.   How Long Would an eCheck Take to Clear?   According to PayPal, an eCheck can take up to 6 business days in the US to clear, with different time frames from other regions. You can check the times listed on this article from PayPal.   Will Hostwinds…

Will I Be Charged After Canceling?

Typically, no. When a service is successfully canceled, any outstanding invoices would be canceled, and the backend triggers that would create a new invoice will have been disabled. However, with how our cancellation process works now, it is possible to confirm your cancellation during a period of time that a billing agent is not in,…

Why Isn’t Support Answering My Emails?

Our support team, along with billing, can only monitor and communicate through tickets. Emailing directly to either Support@Hostwinds.com or Billing@Hostwinds.com won’t open a ticket for either team.  This is because unfortunately, it’s possible for third parties to spoof an email address, thus forging your email address. This means that someone other than you could email…

What is Anniversary Billing?

Anniversary Billing is where the due date of all newly purchased products is set to match the same day of the month that you had first become a Hostwinds client. This means that all newly purchased services will have their first invoice prorated so they will have that Anniversary Date as their recurring due date.…

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