gusq has written 70 articles

How can I Tell if My Add-ons Need to be Canceled Separately?

Cancelling Add-ons largely depends on how your services are invoiced   If the service does not show up as its own line item on your invoice, it would then be part of the charge for a server with us.  Such add-on services would instantly cancel when the server or service itself is canceled.  They could…

How To Create an Hourly Instance

Creating instances for hourly services can be done through  your Cloud Control Panel if you follow the steps below:   Step 1:  Log into your Client Area Step 2:  On the top, click the “Cloud Control” drop-down menu and select “Cloud Portal”     Step 3:  A new tab will open displaying your Cloud Control options.  Near the top…

What is the policy on promo code use?

We will allow the use of any valid promo codes supplied by Hostwinds or our Affiliates. This does mean, if a promo code has been discontinued by Hostwinds or one of our Affiliates, we would no longer honor it if entered on the order page. Unless stated otherwise by Hostwinds, all promo codes are single…

If I Upgrade/Downgrade will I keep my promo pricing?

Unfortunately not, recurring promotion codes are only for the life of the product and would end once the product was discontinued. The section “Promo Code Usage” in our Terms of Service speaks to this,  you can be read the direct passage below: “Client’s who take advantage of a lifetime recurring promotion, are entitled to the usage of…

I paid with PayPal but my invoice shows unpaid, what happened?

There are a few scenarios where this would happen. You have attempted a manual payment and for one reason or another, there was a delay in PayPal processing your payment. Thankfully this is an issue that will resolve its self over time. The best thing to do is wait five minutes and then refresh the…

Does Hostwinds Accept eChecks?

Yes, we do accept eChecks through PayPal.   How Long Would an eCheck Take to Clear?   According to PayPal, an eCheck can take up to 6 business days in the US to clear, with different time frames from other regions. You can check the times listed on this article from PayPal.   Will Hostwinds…

Will I Be Charged After Canceling?

Typically, no. When a service is successfully canceled, any outstanding invoices would be canceled, and the backend triggers that would create a new invoice will have been disabled. However, with how our cancellation process works now, it is possible to confirm your cancellation during a period of time that a billing agent is not in,…

Why Isn’t Support Answering My Emails?

Our support team, along with billing, can only monitor and communicate through tickets. Emailing directly to either Support@Hostwinds.com or Billing@Hostwinds.com won’t open a ticket for either team.  This is because unfortunately, it’s possible for third parties to spoof an email address, thus forging your email address. This means that someone other than you could email…

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