gusq has written 73 articles

Will I Be Charged After Canceling?

Typically, no. When a service is successfully canceled, any outstanding invoices would be canceled, and the backend triggers that would create a new invoice will have been disabled. However, with how our cancellation process works now, it is possible to confirm your cancellation during a period of time that a billing agent is not in,…

Why Isn’t Support Answering My Emails?

Our support team, along with billing, can only monitor and communicate through tickets. Emailing directly to either Support@Hostwinds.com or Billing@Hostwinds.com won’t open a ticket for either team.  This is because unfortunately, it’s possible for third parties to spoof an email address, thus forging your email address. This means that someone other than you could email…

What is Anniversary Billing?

Anniversary Billing is where the due date of all newly purchased products is set to match the same day of the month that you had first become a Hostwinds client. This means that all newly purchased services will have their first invoice prorated so they will have that Anniversary Date as their recurring due date.…

How Can I Contact Billing?

Billing can only be contacted through a Billing ticket. You can open one by logging into your Client Area or if you have received an email from Billing, responding to it directly would also automatically open a ticket.   Why can’t I just call in or live chat with Billing? Due to the nature of the…

What Is A PayPal Billing Agreement?

A PayPal Billing Agreement is a pre-approved automatic payment method that Hostwinds requires be in place to pay via PayPal.   How Does A Billing Agreement Work? Billing Agreements will track unpaid invoices and perform a “pull” payment from your PayPal account within the first few hours of the invoice coming due. The automation they…

How Do I Change My Contact Email Address?

Hostwinds provides the ability to change your primary registered email on file at anytime by following these steps:   Step 1:  Log into your Client Area Step 2:  Select your name on the right hand side, choosing Change Account Email     Step 3:  Proceed to change the email within the text field, clicking Save Changes when…

  • Page 3 of 8
  • 1
  • 2
  • 3
  • 4
  • 5
  • ...