gusq has written 72 articles

Why Isn’t Support Answering My Emails?

Our support team, along with billing, can only monitor and communicate through tickets. Emailing directly to either Support@Hostwinds.com or Billing@Hostwinds.com won’t open a ticket for either team.  This is because unfortunately, it’s possible for third parties to spoof an email address, thus forging your email address. This means that someone other than you could email…

What is Anniversary Billing?

Anniversary Billing is where the due date of all newly purchased products is set to match the same day of the month that you had first become a Hostwinds client. This means that all newly purchased services will have their first invoice prorated so they will have that Anniversary Date as their recurring due date.…

What Is A PayPal Billing Agreement?

A PayPal Billing Agreement is a pre-approved automatic payment method that Hostwinds requires be in place to pay via PayPal.   How Does A Billing Agreement Work? Billing Agreements will track unpaid invoices and perform a “pull” payment from your PayPal account within the first few hours of the invoice coming due. The automation they…

How Do I Change My Contact Email Address?

Hostwinds provides the ability to change your primary registered email on file at anytime by following these steps:   Step 1:  Log into your Client Area Step 2:  Select your name on the right hand side, choosing Change Account Email     Step 3:  Proceed to change the email within the text field, clicking Save Changes when…

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