gusq has written 70 articles

What is Anniversary Billing?

Anniversary Billing is where the due date of all newly purchased products is set to match the same day of the month that you had first become a Hostwinds client. This means that all newly purchased services will have their first invoice prorated so they will have that Anniversary Date as their recurring due date.…

How Can I Contact Billing?

Billing can only be contacted through a Billing ticket. You can open one by logging into your Client Area or if you have received an email from Billing, responding to it directly would also automatically open a ticket.   Why can’t I just call in or live chat with Billing? Due to the nature of the…

What Is A PayPal Billing Agreement?

A PayPal Billing Agreement is a pre-approved automatic payment method that Hostwinds requires be in place to pay via PayPal.   How does a Billing Agreement work? Billing Agreements will track unpaid invoices and perform a “pull” payment from your PayPal account within the first few hours of the invoice coming due. The automation they…

How Do I Download My Invoices?

To download your invoices, you would need to follow these steps: Login to your Client Area Click on the Billing tab and then on “My Invoices” from the drop down menu From here you can view all invoices whether they are “Paid,” “Unpaid,” or “Cancelled,” and be able to see their due dates. From your…

Will My Overpayment Be Refunded?

Overpayments will be refunded, upon request, within the first 72 hours of the overpayment being made. If however, the need for a refund is not communicated to us before  72 hours have passed, the extra funds would remain as the Account Credit.   What if my PayPal Subscription was sending extra payments for months? Please…

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