gusq has written 72 articles

What happens when there is an overpayment?

When an overpayment is received on our end, it would automatically be added to your Hostwinds Account Credit balance. Would those Payments be refundable? Upon request, overpayments made through Credit Card or PayPal can be refunded. Provided that request is made within the first 72 hours of the overpayment being made. If however, the need…

What Does it Mean When My Domain is Expired?

Typically this means that the domain was not paid for before the expiry date. When this happens the domain immediately becomes inactive and services attached to it such as websites and or email will cease to function.   If I pay for my domain after it expires, can it be reactivated? This would depend on how…

How Do Domain Renewals Work?

Domain renewals, like all other renewals, are automatic.  The invoice for them would generate 30 days before the domain is due, and on that due date payment will be automatically pulled.   Why Is The Due Date And Expiration Date Different? Registrars, depending on the demand of a domain, can sell/auction them off before a…

Why Am I Being Billed for an Inactive Service?

Generally speaking, this would happen because your service has not be Canceled, but is set as Suspended or as Terminated. Canceling a service deletes the product and the data it held. This also cancels pending invoices and makes backend changes to prevent future invoices from generating. You can read more on cancellations here. With Suspension,…

How can I tell if my PayPal Subscriptions is still active?

  First, you will need to log into your PayPal account page. Then on the top right of the page, click on the “Gear” icon, this will bring you to your Account Settings In the drop-down down menu select “Payments,” then the “Manage Pre-Approved payments” button From here, you will be brought to a page…

Can I Use My Friend’s Payment Method?

You are free to use what ever payment method you wish on your account. With that being said, keep in mind that if you are using someone else’s payment method to pay for your services, there is no way for you to prove that you had permission to use said payment method. This could mean that if…

What Happens if I File a Chargeback or Dispute?

As per our Terms of Service, once a chargeback or dispute is communicated to us, your entire account along with all services will be suspended. After which there would be a 14 day period to resolve this with Hostwinds before the account is terminated and closed which would lead to a loss of all held data.…

What happens if I cancel early?

Cancellations, early or otherwise, are immediate and would lead to the service being removed from our servers and any data it held deleted. As such, please be advised that a cancellation should not be confirmed until there is no longer a need for the service and any valuable data has been backed up.   Would…

Can I Put My Service on a Hold?

Unfortunately not. We understand that there is occasionally a desire to put a “hold” or “pause” on services where we would retain the data held on the services but not bill for them, or bill at a reduced rate. As there is a cost to retain the data, a cost to maintain the services that…

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