gusq has written 70 articles

What Does it Mean When My Domain is Expired?

Typically this means that the domain was not paid for before the expiry date. When this happens the domain immediately becomes inactive and services attached to it such as websites and or email will cease to function.   If I pay for my domain after it expires, can it be reactivated? This would depend on how…

How Do Domain Renewals Work?

Domain renewals like all other renewals are automatic, the invoice for them would generate 30 days before the domain is due, on that due date payment will be automatically pulled.   Why is the Due Date and Expiration Date Different? Registrars depending on the demand of a domain can sell/auction them off before a domain…

Why Am I Being Billed for an Inactive Service?

Generally speaking, this would happen because your service has not be Canceled, but is set as Suspended or as Terminated. Canceling a service deletes the product and the data it held. This also cancels pending invoices and makes backend changes to prevent future invoices from generating. You can read more on cancellations here. With Suspension,…

How can I tell if my PayPal Subscriptions is still active?

First, you will need to log into your PayPal account page. Then on the top right of the page, click on the “Gear” icon, this will bring you to your Account Settings In the drop-down down menu select “Payments,” then the “Manage Pre-Approved payments” button From here, you will be brought to a page that…

Can I Use My Friend’s Payment Method?

You are free to use what ever payment method you wish on your account. However, keep in mind that if you are using someone else’s payment method to pay for your services, there is no way for you to prove that you had permission to use said payment method. Which means that if your friend were…

What Happens if I File a Chargeback or Dispute?

As per our Terms of Service, once a chargeback or dispute is communicated to us, your entire account along with all services will be suspended. After which there would be a 14 day period to resolve this with Hostwinds before the account is terminated and closed which would lead to a loss of all held data.…

Do I Get Refunded for Cancelling Early?

Unless you qualify for a refund under our refund policy, we would not be able to issue a refund or Account Credit for a service that is canceled early. This would hold true even if the service had only been renewed within the last 24 hours. This is why we so strongly recommend that if…

Can I Put My Service on a Hold?

Unfortunately not. We understand that there is occasionally a desire to put a “hold” or “pause” on services where we would retain the data held on the services but not bill for them, or bill at a reduced rate. As there is a cost to retain the data, a cost to maintain the services that…

How Can I Disable Auto Renew?

All Hostwinds products are subscription based, and therefore by default set to automatically renew. Excluding domains, the only way to prevent a product or service from renewing is to cancel it.   What if I Do Not Wish to Renew a Service? If you are planning to discontinue a service, please be sure to do…

Is Hostwinds Bound By US Sanctions?

Yes, we are. As Hostwinds is a company owned and operated in the United States, we must follow all US laws, which includes US Sanctions against specific countries. The list is regularly updated, the current US Sanctions can be found here. If an order comes from a sanctioned country, the order will be canceled and…

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