gusq has written 73 articles

How Do I Download My Invoices?

To download your invoices, you would need to follow these steps: Login to your Client Area Click on the Billing tab and then on “My Invoices” from the drop down menu From here you can view all invoices whether they are “Paid,” “Unpaid,” or “Cancelled,” and be able to see their due dates. From your…

Will My Overpayment Be Refunded?

Overpayments will be refunded, upon request, within the first 72 hours of the overpayment being made. If however, the need for a refund is not communicated to us before  72 hours have passed, the extra funds would remain as the Account Credit.   What if my PayPal Subscription was sending extra payments for months? Please…

What Does it Mean When My Domain is Expired?

Typically this means that the domain was not paid for before the expiry date. When this happens the domain immediately becomes inactive and services attached to it such as websites and or email will cease to function.   If I pay for my domain after it expires, can it be reactivated? This would depend on how…

How Do Domain Renewals Work?

Domain renewals, like all other renewals, are automatic.  The invoice for them would generate 30 days before the domain is due, and on that due date payment will be automatically pulled.   Why Is The Due Date And Expiration Date Different? Registrars, depending on the demand of a domain, can sell/auction them off before a…

Why Am I Being Billed for an Inactive Service?

Generally speaking, this would happen because your service has not be Canceled, but is set as Suspended or as Terminated. Canceling a service deletes the product and the data it held. This also cancels pending invoices and makes backend changes to prevent future invoices from generating. You can read more on cancellations here. With Suspension,…

How can I tell if my PayPal Subscriptions is still active?

  First, you will need to log into your PayPal account page. Then on the top right of the page, click on the “Gear” icon, this will bring you to your Account Settings In the drop-down down menu select “Payments,” then the “Manage Pre-Approved payments” button From here, you will be brought to a page…

Can I Use My Friend’s Payment Method?

You are free to use what ever payment method you wish on your account. With that being said, keep in mind that if you are using someone else’s payment method to pay for your services, there is no way for you to prove that you had permission to use said payment method. This could mean that if…

What Happens if I File a Chargeback or Dispute?

As per our Terms of Service, once a chargeback or dispute is communicated to us, your entire account along with all services will be suspended. After which there would be a 14 day period to resolve this with Hostwinds before the account is terminated and closed which would lead to a loss of all held data.…

Do I Get Refunded for Cancelling Early?

Unless you qualify for a refund under our refund policy, we would not be able to issue a refund or Account Credit for a service that is canceled early. This would hold true even if the service had only been renewed within the last 24 hours. This is why we so strongly recommend that if…

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