gusq has written 70 articles

What Can I Do About a Duplicate Order?

If you have not paid for the extra order, the first thing you will want to do is open a ticket to Billing with the subject line “Duplicate order placed.” In the body of this ticket, you will want to include the name of the product that a duplicate order had been created for and…

What Can I do About A Duplicate Payment?

The first thing you will want to do is open a ticket to Billing with the subject line “Duplicate Payment.” In the body of the ticket, you will want to list the Invoice number and the day the payments were made.   Will I be refunded? If the duplicate payment is reported within 72 hours of…

How Do I Change Which PayPal Account I Pay With?

Unfortunately, there isn’t a way to change which PayPal account is linked to an existing Billing Agreement. Which means the current Billing Agreement would need to be canceled, so a new one could be created with the account you want to use.   How do I cancel my current Billing Agreement?   This would require canceling…

How Do I Change My Credit Card On File?

To change the card you have on file with you would need to do the following: Login to your Client Area Click on the Billing tab On the drop down menu that will appear to select “Manage Credit Card.” Fill in all the new information, including the CVV/CVC2 Click “Save Changes.” After completing this, your…

Why Was My Card Declined?

Typically the financial institution that backs your card will not tell Hostwinds why it had been declined. The reasoning is because, like us, they have a commitment and obligation to protect your privacy and security. In these cases, you’d need to work directly with the financial institution that backs your card to learn why and how…

I Got An Error When Trying To Pay With PayPal, What Does It Mean?

When PayPal supplies an error code, it means that they were not able to complete the payment for you for one reason or another. The two most common error codes we receive are: 10417 – Which typically means that PayPal was not able to get authorization to pull funds from the funding source for your…

Does Hostwinds Accept PayPal Subscriptions?

No, Hostwinds has not accepted or supported PayPal Subscriptions since 2016. While the Subscriptions had benefits, there were drawbacks that would cause inconveniences for our clients, which eventually prompted us to switch to Billing Agreements.   How Is a Subscription Different than a Billing Agreement? A PayPal Subscription differs from a Billing Agreements largely in how…

How Do I Find PayPal Transaction IDs?

To find your transaction IDs from PayPal, you’ll need to follow these steps: Log into your PayPal account Click on the tab “Activity.” Adjust the start and end date of your search. Click on “Advanced filters” and select “Pre-approve payments” from the drop down menu. Then in the search, type in “Hostwinds” then press enter.…

I paid with Cryptocurrency but my invoice still shows as unpaid, what happened?

Invoices at Hostwinds will display as unpaid until payment is received on our end. With Cryptocurrency payments, there are three main reasons why an invoice may show unpaid after more than 5 minutes: The payment is still processing – Our processor can take upwards of 24 hours to fully process payments and send them to us.…

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