gusq has written 73 articles

Can I Put My Service on a Hold?

Unfortunately not. We understand that there is occasionally a desire to put a “hold” or “pause” on services where we would retain the data held on the services but not bill for them, or bill at a reduced rate. As there is a cost to retain the data, a cost to maintain the services that…

How Can I Disable Auto Renew?

All Hostwinds products are subscription based, and therefore by default set to automatically renew. Excluding domains, the only way to prevent a product or service from renewing is to cancel it.   What If I Do Not Wish To Renew A Service? If you are planning to discontinue a service, please be sure to do…

Is Hostwinds Bound By US Sanctions?

Yes, we are. As Hostwinds is a company owned and operated in the United States, we must follow all US laws, which includes US Sanctions against specific countries. The list is regularly updated, the current US Sanctions can be found here. If an order comes from a sanctioned country, the order will be canceled and…

What Can I Do About a Duplicate Order?

If you have not paid for the extra order, the first thing you will want to do is open a ticket to Billing with the subject line “Duplicate order placed.”   In the body of this ticket, you will want to include the name of the product that a duplicate order had been created for…

What Can I do About A Duplicate Payment?

The first thing you will want to do is open a ticket to Billing with the subject line “Duplicate Payment.” In the body of the ticket, you will want to list the Invoice number and the day the payments were made.   Will I be refunded? If the duplicate payment is reported within 72 hours of…

How Do I Change Which PayPal Account I Pay With?

Unfortunately, there isn’t a way to change which PayPal account is linked to an existing Billing Agreement. Which means the current Billing Agreement would need to be canceled, so a new one could be created with the account you want to use.   How do I cancel my current Billing Agreement?   This would require canceling…

How Do I Change My Credit Card On File?

To change the card you have on file with you would need to do the following: Login to your Client Area Click on the Billing tab On the drop down menu that will appear to select “Manage Credit Card.” Fill in all the new information, including the CVV/CVC2 Click “Save Changes.” After completing this, your…

Why Was My Card Declined?

Typically the financial institution that backs your card will not tell Hostwinds why it had been declined. The reasoning is because, like us, they have a commitment and obligation to protect your privacy and security. In these cases, you’d need to work directly with the financial institution that backs your card to learn why and how…

I Got An Error When Trying To Pay With PayPal, What Does It Mean?

When PayPal supplies an error code, it means that they were not able to complete the payment for you for one reason or another. The two most common error codes we receive are: 10417 – Which typically means that PayPal was not able to get authorization to pull funds from the funding source for your…

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