gusq has written 72 articles

How Do I Find PayPal Transaction IDs?

To find your transaction IDs from PayPal, you’ll need to follow these steps: Log into your PayPal account Click on the tab “Activity.” Adjust the start and end date of your search. Click on “Advanced filters” and select “Pre-approve payments” from the drop down menu. Then in the search, type in “Hostwinds” then press enter.…

I paid with Cryptocurrency but my invoice still shows as unpaid, what happened?

Invoices at Hostwinds will display as unpaid until payment is received on our end. With Cryptocurrency payments, there are three main reasons why an invoice may show unpaid after more than 5 minutes: The payment is still processing – Our processor can take upwards of 24 hours to fully process payments and send them to us.…

What Happens If I Pay My Renewal Late?

It would typically depend on how far you’re behind on your due date and if you’re billed hourly or not.   For Non-Hourly Billing Hostwinds offers a 7 day grace-period that automatically applies, beginning on the date your invoice is due.  After 7 days, your services will go into suspension until paid. Past 30 days…

Does Hostwinds Support Automatic Payments?

This would depend on the Payment Method you’re using. If you’re using a Credit Card, you’ll be automatically signed up for automatic payments the moment you add your card details to your account.  If you’re using PayPal, the Billing Agreement you had to open to use PayPal with us, is a Pre-Approved Automatic payment method.…

How Do I Keep My Domain From Renewing?

By default, all domains registered with Hoswinds will automatically renew on their expiration dates. This way, you never have a disruption in your website due to the domain having expired. Sometimes, however, you no longer need a particular domain to renew on its expiration date. Hostwinds allows you to disable the auto renewal for domain…

How Do Your Prove Ownership of a Credit Card?

To prove ownership of a Credit Card, the following steps will need to be completed: Create a support ticket, using this URL https://clients.hostwinds.com/submitticket.php?step=2&deptid=1 and fill the “Email Address” field with the email address that you have reliable access to Set the Subject as “Proof of Ownership, ” and your message as “Ticket opened to prove…

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