Blank White Screen (White Screen of Death)

What Causes A Blank White Screen (White Screen Of Death)?

If your site is suddenly just a blank white screen, it’s likely due to a plugin, theme or database error. More specifically, you’ve probably run out of memory because a plugin or theme is poorly coded and trying to use too many resources on your server. Rarely, it could be a problem with your hosting.

 

How Do I Fix A Blank White Screen (White Screen Of Death)?

How you fix the white screen of death will vary depending on whether you have access to your WordPress dashboard or not. You’ll need to troubleshoot both your theme and plugins, disabling them all and enabling them one by one until you identify the culprit. As a last resort, you may need to install WP again.

 

If you’re using any type of caching plugin, first flush and clear that out to see if that’s causing the white screen.

 

Check Themes and Plugins

If You Have Access to Your WP Dashboard

Step 1: Go to plugins and disable them all

Step 2: Enable them one by one, checking to see if the problem is fixed between each one

Step 3: If a problem plugin isn’t found, change your theme to the default WP theme and see if it solves the problem (If it does, look at the functions.php file and make sure there are no extra spaces in the code of the theme you were using)

 

If You Do Not Have Access To Your WP Dashboard

Access your site through FTP or go to the File Manager in cPanel, then perform the following steps:

The File Manager in cPanel

 

Step 1: Go to the folder where WordPress is installed

Step 2: Go to the wp-content folder

Showing where to find the wp-content folder in cPanel

 

Step 3: Find and rename the plugins folder from plugins to plugins.old

 

Showing where to rename plugins folder in cPanel

 

Step 4: See if the problem is fixed (If it is, there’s a problem with a plugin)

 

Finding the Problem Plugin

Step 1: Rename plugins folder back to the original name (plugins)

Step 2: Go in that plugins folder

Step 3: Rename plugins one by one from pluginname to pluginname.old, checking to see if the problem is fixed between each one until you find it

 

Troubleshooting Possible Theme Problem Without WP Dashboard

Step 1: Access your site through FTP or go to the File Manager in cPanel

The File Manager in cPanel

 

Step 2: Go to the folder where WordPress is installed

Step 3: Go to the wp-content folder

 

Where to find your wp-content folder in cPanel

 

Step 4: Go to the themes folder

Where to find WordPress theme folder in cPanel

 

Step 5: Make sure you have the default WP theme installed 

Showing WordPress default themes in the theme folder

 

Step 6: Rename your current theme and WP will automatically divert to using the default theme

Showing example of renaming a WordPress theme in cPanel

 

Step 7: See if the problem is fixed

Step 8: If so, it’s your theme causing it, if not, rename it back to the original name

 

Increasing Memory

If it still isn’t fixed, you can try increasing the memory limit for your site.

 

Step 1: Go to cPanel

Step 2: Go to File Manage

Step 3: Go to the folder where WordPress is installed

Step 4: Download a copy of your wp-config file to have a backup

Step 5: Edit the wp-config file by adding this:

 

 

If you’re on a cloud or dedicated server, as a last resort you can reboot the server to see if this corrects the issue, as this will refresh your system resources.

If your site still does not have enough memory, you may be required to upgrade to a package or service that has the necessary memory to run your website.  We have a guide on How to Upgrade Your Web Hosting, and a guide on How to Upgrade Your Server Instance.

 

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