With cancellations, our policy and process for them were designed to ensure that there are no accidents or mistakes in what service is canceled.
To accomplish this, cancellations must be initiated through the client area. This is to ensure that the correct product is always set for cancellation and we cannot accidentally cancel the wrong service.
This is followed by a ticket that is generated on the account that which will include a prepared cancellation statement that will need to be copied and pasted as a reply. This step is in place to give you the chance to ensure that:
- The cancellation is not completed until you are ready for it
- That the wrong product had not been selected
- That if there is some confusion on how canceling works, we can give you more information so there is no regret in completing the process.
To prevent unwanted renewals, all cancellations must be completed prior to the due date. We will not be able to issue a refund if this is not completed before then.
Is There More to the Policy?
The passage from it that goes into greater detail can be found below:
“All cancellation requests must be submitted in the client area and confirmed in the ticket that is generated from this action before the next billing cycle begins. Failure to do this will result in your being automatically billed, for which refunds will not be given. All cancellations once confirmed, are processed immediately, resulting in the service and data it held being purged from our systems. Please ensure you have full backups of all of your data prior to submitting said request. Cancellation requests must be submitted directly on the product page and the ticket that results from that must be confirmed. Attempting to cancel through any other form of contact or method would not be considered a valid cancellation request.
Hostwinds does not charge late fees, however, if a service is paid for late, the next due date for the service will not be adjusted. Services that are not properly canceled through the appropriate methods will remain active. If a Client has multiple services with Hostwinds, failure to pay one of their active services without a proper cancellation may result in their other active service’s suspension due to the account having an outstanding invoice. Hostwinds will send several reminders and warnings prior to this action given the severity of full account suspension.
Custom Dedicated Cluster Solutions must have cancellation request received at least 14 days prior to the next bill being due, failure to provide written cancellation before this deadline, will result in an automatic renewal.”