What Happens if I File a Chargeback or Dispute?

As per our Terms of Service, once a chargeback or dispute is communicated to us, your entire account along with all services will be suspended. After which there would be a 14 day period to resolve this with Hostwinds before the account is terminated and closed which would lead to a loss of all held data. The complete passage from the “Chargebacks and Disputes” section of our Terms of Service can be read below:

“In the event that we are notified that a chargeback or other dispute is filed, all of your active services will be immediately terminated from our system, and your account will be immediately closed. Threatening to chargeback in any communication with Hostwinds, can at Hostwinds sole discretion result in permanent account closure.”

 

What If There Are Domains on My account?

If you happen to have domains on your account when this happens, they will be seized and pointed to a landing page that states the domain had been seized for abuse.

This will hold true for any instance of a chargeback or dispute being filed.

 


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