Billing can be contacted by opening a ticket from your Client Area. You can open a billing ticket by logging into your Client Area. You can also respond to any ticket by logging into the Client Area and going to Support > Tickets. If you have received an email from Hostwinds Billing Department, you can reply directly to the email that you received.
Why Can’t I Just Call In or Live Chat With Billing?
Due to the nature of the information that would be shared, and our commitment to protecting your privacy and security, Billing would not be able to discuss specifics about your account or services outside of our ticketing system. This is the only way we recognize that we can authenticate that the person we are speaking with is the true account holder.
Such authentication is a top priority because the information that could be shared would potentially concern the account owner’s finances, personal identifying information, or specific payment information.
Can I Write An Email Instead Of Opening A Ticket?
As it stands, the Billing team only ever logs into and monitors our internal ticketing system. The responses we send are automatically sent as an email to the account on file with Hostwinds and you can see your entire ticket history at any time by logging into your Client Area.
Helpful Related Articles
- Ticket Status
- Why Does Hostwinds use a Ticketing System
- What is Anniversary Billing?
- Hostwinds Client Area Overview