All Hostwinds products are subscription based, and therefore by default set to automatically renew. Excluding domains, the only way to prevent a product or service from renewing is to cancel it.
What If I Do Not Wish To Renew A Service?
If you are planning to discontinue a service, please be sure to do so before the due date. This requires filing a cancellation request on all services you desire to discontinue before the invoices are due. The Cancellation Requests must be filed, confirmed, and processed prior to 12:01 AM PST on your due date. Any cancellation requests placed after this time will result in the automatic renewal payment to be nonrefundable.
If you wish to cancel a product, we have a handy step-by-step guide on How to Cancel Your Services for review.
In the case of a service having add-ons, such as IP Blocks, Backups, or Licenses, it may be necessary to cancel these separately from the service they are attached to. This is because we often will allow transferring these services to eligible products, especially in the case of product upgrades or service changes. To determine if you need to place cancellation requests for add-on services, we have an article on how to Cancel Add-Ons which will help determine which add-ons need to be cancelled separately.
What If I Want The Service To Automatically Cancel At The End Of The Billing Cycle?
Hostwinds does not offer automatic end-of-billing cancellations. If you wish to cancel your service at the end of the current Billing Cycle, you will need to file a Cancellation Request with Hostwind’s Billing Department prior to the renewal date.
In the event of canceling any services, please take back-ups of all necessary information from your service prior to filing the Cancellation Request. Back-ups will be unavailable after the Cancellation has been processed and all data will be removed from our servers at that time as a part of the termination process.