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How can you help with a double order?

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Every once in a while a duplicate or extra order for a service can be placed resulting in being billed twice. If this happens the steps described in this article are intended to cover how to get the situation resolved:


If the Order is Unpaid

Please reach out to Hostwinds through Live Chat or a Ticket and let us know that you would like us to cancel your pending unpaid order. As the order would be unpaid and no service has been delivered, this is something we can do without further authentication.


If the Order is Paid

We would need you to cancel the extra service and once this is done, a ticket requesting a refund for the duplicate order would need to be opened to our Billing team for review. This would need to be done within 72 hours of the extra service being paid for. If past that 72 hours an Account Credit will be issued.