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What Can I Do About a Duplicate Order?

If you have not paid for the extra order, the first thing you will want to do is open a ticket to Billing with the subject line “Duplicate order placed.”

 

In the body of this ticket, you will want to include the name of the product that a duplicate order had been created for and asked that we cancel the extra order.

 

This would generally not apply to services that are non-refundable per our 60 Day Money Back Guarantee.

 

What If I Have Already Paid For The Extra Order?

You will need to cancel the duplicate service by following all 3 steps as outlined in How Do I Cancel My Services. For the reason, select “Other” then type “Duplicate order placed.”

 

cancel order

 

If the duplicate product is canceled within 72  hours of it being paid for, you will receive a refund. If it is canceled after 72 hours, the amount spent will be set as account credit.

 

For any inquiries, please Submit A Support Ticket directed toward our billing department, or talk to us in Live Chat or over the phone for further assistance on how to proceed.

 

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