If you have not paid for the extra order, the first thing you will want to do is open a ticket to Billing with the subject line “Duplicate order placed.”
In the body of this ticket, you will want to include the name of the product that a duplicate order had been created for and asked that we cancel the extra order.
This would generally not apply to services that are non-refundable per our 60 Day Money Back Guarantee.
What if I have already paid for the extra order?
You will need to cancel the duplicate service; you can follow this link to learn how to cancel a service. For the reason, select “Other” then type “Duplicate order placed.”
If the duplicate product is canceled within 72 hours of it being paid for, you will receive a refund. If it is canceled after 72 hours, the amount spent will be set as account credit.