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What Can I do About A Duplicate Payment?

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The first thing you will want to do is open a ticket to Billing with the subject line “Duplicate Payment.”

In the body of the ticket, you will want to list the Invoice number and the day the payments were made.

Will I be refunded?

If the duplicate payment is reported within 72 hours of it being received, you will be refunded for the duplicate payment. If this is reported after 72 hours, the duplicate payment will remain as Account Credit.

Important Note:

The only payment methods that we accept that can be refunded are Credit Card and PayPal. All other payment methods would be set as Account Credit if a duplicate payment was made.