Will My Data Be Lost If I Can’t Pay My Renewal?

It would largely depend on how far behind you’re on payment and if you are paying hourly or not.

Non-hourly

Typically you’re granted a 48 hour grace period where your service remains active after the new Billing cycle has begun.  After that, your services will suspend, but the data on them remains intact.

Your product will stay suspended for up to 21 days if not paid after the 21 days mark your product does risk Termination. When Terminated the product along with the data it held is deleted.

However, if you happened to have had a backup service that you had kept paid for and active, the data it held would be safe.

Hourly

Invoices are due on the 3rd of every month; services will suspend for lack of payment on the 7th and terminate on the 14th if not paid.

 


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