Account Credit is a way of putting down funds to be held on your account to be applied to invoices as they generate. You can check your current balance of Account credit by following the steps found in this link.
How do I Get it?
There are currently three ways that you can get Account Credit:
- By creating an Add Funds Invoice.
- By creating a Mass Payment.
- By overpaying on an invoice. Currently, any overpayment that we receive for an invoice is instantly turned into account credit.
What Can I Use it for and When?
Account Credit can be used for any and all invoices at Hostwinds.
Once you have Account Credit available, it will be applied any new invoice that is created on your account after that point. However, if you have bought Account Credit after the invoice you wanted to pay was made, you would need to apply it manually.
To do this, you would go to the invoice you wish to pay; you should see prompts to use the Account Credit on file to make payment. Follow those prompts, and you will soon have the invoice paid.
Can I Get a Refund for Account Credit?
Unfortunately, Account Credit is nonrefundable, you can read more on this, in our Terms of Service under the section “Account Credits”.
The direct passage that speaks to this is below:
“All account credits are tied to the account on which they were originally added. Account credits will not be refunded back to the Client.”
How do I Cancel an Invoice for Account Credit?
The best way to do this would be to open a ticket to Billing. Please have the subject line read “need to cancel account credit invoice” and in the body of the ticket include the invoice number so Billing can easily track down your invoice and get it canceled for you.
Can I Setup an Automatic Renew for Account Credit?
Currently, this is not an option that we offer, the Add Funds Invoice that would generate Account Credit cannot be generated automatically by our system. Account Credit can only be created through the Client Area.