Account Credit is funds that are held on an Account with Hostwinds that can be applied to future invoices automatically.
Any account credits provided by our billing department or added from a payment method can be viewed by click on the “Billing” tab then selecting “Account Credits” from the drop-down menu.
This will present a page much like the one seen below:
How Do I Get Account Credit?
Clicking on the green “Add Funds” button from the page above will allow for the creation of an “Add Funds” invoice which, once paid will generate an amount of Account Credit. Please be advised that there is a $5.00 minimum for Account Credit.
There are currently two other ways that to create Account Credit:
- By creating a Mass Payment.
- By overpaying on an invoice. Currently, any overpayment that we receive for an invoice is instantly turned into account credit.
What Can I Use Account Credit For And When?
Account Credit can be used for any and all invoices at Hostwinds for any products or services. Once you have Account Credit available, it will be applied any new invoice that is created on your account after that point. However, if you have bought Account Credit after the invoice you wanted to pay was made, you would need to apply it manually.
To do this, you would go to the invoice you wish to pay; you should see prompts to use the Account Credit on file to make payment. Follow those prompts, and you will soon have the invoice paid.
Can I Get A Refund For Account Credit?
Unfortunately, Account Credit is nonrefundable, you can read more on this, in our Terms of Service under the section “Account Credits”.
The direct passage that speaks to this is below:
“All account credits are tied to the account on which they were originally added. Account credits will not be refunded back to the Client.”
How Do I Cancel An Invoice For Account Credit?
The best way to do this would be to open a ticket to Billing. Please have the subject line read “need to cancel account credit invoice” and in the body of the ticket include the invoice number so Billing can easily track down your invoice and get it canceled for you.
Can I Setup An Automatic Renewal For Account Credit?
Currently, this is not an option that we offer, the Add Funds Invoice that would generate Account Credit cannot be generated automatically by our system. Account Credit can only be created through the Client Area manually, and paid for manually.
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