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Hostwinds Client Area Overview

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This article will go over all the features of a clients account and how to navigate your Hostwinds account.  Please keep in mind, creating an account with Hostwinds is done upon purchasing a product.  Furthermore, some of the overview may or may not pertain to one who has not purchased a certain product.  For any questions, please enter a live chat chat with us or call so we can help.

 

Home Section

After successfully logging into Hostwinds, you should be presented a home screen which shows all of your products you currently have active, as well as an interface to navigate to other areas.  If for whatever reason you wish to get back to this home screen, you can click on Home in the top left side of the menu bar at anytime.

 

Client Area Home screen image
Client Area >> Home

 

  1.   Navigation Bar – Services, Domains, Billing, Support, Open Ticket, Cloud Control
  2.   Personal Account – Edit details, Manage Credit Card, etc
  3.   Display of your current information
  4.   Displays if invoice is due for quick navigation to billing
  5.   Secondary Contacts if applicable
  6.   List of active products current with account
  7.   Shortcuts to ordering new services, registering a new domain, or logging out.

 

 

Helpful Home Related Articles:

 

Services Section

Clicking on the Services button on the navigation bar will present a drop down.  Click on My Services and it should appear like the following:

 

Hostwinds Services >> My Services webpage image
Services >> My Services

 

 

  1.   View Column – Shows amount of categorized service status
  2.   My Products and Services – List of all products, currently active, pending or terminated
  3.   Actions Column – Place a New order or View available addons

 

 

Helpful Services Related Articles:

 

 

Domains Section

Domains Section > My Domains will show a screen similar to this, with a drop down of any domains registered with Hostwinds.

 

My Domains image
Domains >> My Domains

 

  1.   View – List of domains, active,  expired, or about to be expired
  2.   My Domains – List of all domains ever registered with Hostwinds, active or expired
  3.   Actions  – Quick selection of renewing, registering a new domain, or transferring a domain

 

Helpful Domain Related Articles:

 

Billing Section

Navigating to the Billing tab > My Invoices will populate a page similar to this.  Here you can manage any billing needs related to your account.

 

Billing My Invoices screenshot
Billing >> My Invoices

 

  1.   Invoices Due – Total amount of invoices due with ability to pay all or add additional funds
  2.   My Invoices – List of all invoices paid, cancelled or unpaid
  3.   Status  – List totaling categories of all invoices
  4.   Billing  – Management options for billing categories

 

Helpful Billing Related Articles:

 

Support Section

Hostwinds Support > My Tickets will quickly take you to your ticketing area, a page similar to this:

 

hostwinds support section

 

  1.   View – List of categorized types of tickets
  2.   My Support Tickets  – All archived tickets, open or closed, will be available here
  3.   Support  – Quick navigation to support tickets, knowledgebase archive, downloads, and opening another ticket

 

Helpful Support Related Articles:

 

Open Ticket Page

The Open Ticket section should look similar to this:

 

Open Ticket Page image
Open Ticket

 

  1.   Support – View current tickets, knowledgebase link, available downloads, and open ticket link
  2.   Open Ticket – Provided categories into which support ticket you would like to create

 

Helpful Open Ticket Related Articles:

 

Cloud Control Section

Clients Cloud Control > Cloud Portal Page is where you can go to see all your Cloud/VPS area and will present a new  tab similar to this:

 

hostwinds cloud control vps

 

  1.   Client Area – Takes you back to your Client Area Home page
  2.   Cloud/VPS Tab – Core, Security, Storage, Billing to help manage VPS options
  3.   VPS Menu – Shows all current VPS, hostname, IP address and actions menu to manage individual VPS
  4.   Bulk Actions – Quick button to reboot, shutdown, or firewall all servers

 

Helpful Cloud/VPS Related Articles:


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