Cancellations and Refunds

How do I delete hourly storage?

By following the steps listed below, it’ll be possible to manage and ultimately delete any unneeded data or objects that are stored hourly in our Cloud storage. Starting from the Client Area, click on the “Cloud Control” tab and select “Cloud Portal”   This will take you to the “Cloud Control”, from here you’ll want…

How does the Uptime Guarantee work?

Hostwinds promises a 99.999% uptime. This means that the network we use and the power for it would be up with no downtime exceeding 5 minutes and  15.6 seconds in a year. Important note: This would not apply to individual services that cannot be used due to specific technical issues.   What if there is…

What is your policy for Cancellations?

With cancellations, our policy and process for them were designed to ensure that there are no accidents or mistakes in what service is canceled. To accomplish this, cancellations must be initiated through the client area. This is to ensure that the correct product is always set for cancellation and we cannot accidentally cancel the wrong service.…

How can I Tell if My Add-ons Need to be Canceled Separately?

Cancelling Add-ons largely depends on how your services are invoiced   If the service does not show up as its own line item on your invoice, it would then be part of the charge for a server with us.  Such add-on services would instantly cancel when the server or service itself is canceled.  They could…

Will I Be Charged After Canceling?

Typically, no. When a service is successfully canceled, any outstanding invoices would be canceled, and the backend triggers that would create a new invoice will have been disabled. However, with how our cancellation process works now, it is possible to confirm your cancellation during a period of time that a billing agent is not in,…

What happens when there is an overpayment?

When an overpayment is received on our end, it would automatically be added to your Hostwinds Account Credit balance. Would those Payments be refundable? Upon request, overpayments made through Credit Card or PayPal can be refunded. Provided that request is made within the first 72 hours of the overpayment being made. If however, the need…

What happens if I cancel early?

Cancellations, early or otherwise, are immediate and would lead to the service being removed from our servers and any data it held deleted. As such, please be advised that a cancellation should not be confirmed until there is no longer a need for the service and any valuable data has been backed up.   Would…

How Can I Disable Auto Renew?

All Hostwinds products are subscription based, and therefore by default set to automatically renew. Excluding domains, the only way to prevent a product or service from renewing is to cancel it.   What If I Do Not Wish To Renew A Service? If a service is meant to be discontinued, please be sure to cancel…

What Can I Do About a Duplicate Order?

If you have not paid for the extra order, the first thing you will want to do is open a ticket to Billing with the subject line “Duplicate order placed.”   In the body of this ticket, you will want to include the name of the product that a duplicate order had been created for…

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