Cancellations and Refunds

How do I delete hourly storage?

By following the steps listed below, it’ll be possible to manage and ultimately delete any unneeded data or objects that are stored hourly in our Cloud storage. Starting from the Client Area, click on the “Cloud Control” tab and select “Cloud Portal”   This will take you to the “Cloud Control”, from here you’ll want…

How does the Uptime Guarantee work?

Hostwinds promises a 99.999% uptime. This means that the network we use and the power for it would be up with no downtime exceeding 5 minutes and  15.6 seconds in a year. Important note: This would not apply to individual services that cannot be used due to specific technical issues. What if there is downtime?…

What is your policy for Cancellations?

With cancellations, our policy and process for them were designed to ensure that there are no accidents or mistakes in what service is canceled. To accomplish this, cancellations must be initiated through the client area. This is to ensure that the correct product is always set for cancellation and we cannot accidentally cancel the wrong service.…

How can I Tell if My Add-ons Need to be Canceled Separately?

Cancelling Add-ons largely depends on how your services are invoiced   If the service does not show up as its own line item on your invoice, it would then be part of the charge for a server with us.  Such add-on services would instantly cancel when the server or service itself is canceled.  They could…

Will I Be Charged After Canceling?

Typically, no. When a service is successfully canceled, any outstanding invoices would be canceled, and the backend triggers that would create a new invoice will have been disabled. However, with how our cancellation process works now, it is possible to confirm your cancellation during a period of time that a billing agent is not in,…

Will My Overpayment Be Refunded?

Overpayments will be refunded, upon request, within the first 72 hours of the overpayment being made. If however, the need for a refund is not communicated to us before  72 hours have passed, the extra funds would remain as the Account Credit.   What if my PayPal Subscription was sending extra payments for months? Please…

Do I Get Refunded for Cancelling Early?

Unless you qualify for a refund under our refund policy, we would not be able to issue a refund or Account Credit for a service that is canceled early. This would hold true even if the service had only been renewed within the last 24 hours. This is why we so strongly recommend that if…

How Can I Disable Auto Renew?

All Hostwinds products are subscription based, and therefore by default set to automatically renew. Excluding domains, the only way to prevent a product or service from renewing is to cancel it.   What If I Do Not Wish To Renew A Service? If you are planning to discontinue a service, please be sure to do…

What Can I Do About a Duplicate Order?

If you have not paid for the extra order, the first thing you will want to do is open a ticket to Billing with the subject line “Duplicate order placed.”   In the body of this ticket, you will want to include the name of the product that a duplicate order had been created for…

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