Invoices and Payments

Hostwinds My Invoice Section

Upon creation of an account, all Client’s will find that their Client Area will include a section entitled “My Invoices”. Below are details on how to better understand the layout and navigation of this section and how to review all invoices generated on an account.      To get to this section, first, click on the…

How can you help with a double order?

Every once in a while a duplicate or extra order for a service can be placed resulting in being billed twice. If this happens the steps described in this article are intended to cover how to get the situation resolved:   If the Order is Unpaid Please reach out to Hostwinds through Live Chat or…

Can I Remove My Payment Method?

Given that Hostwinds is a Subscription service, we would typically require a Payment Method to be on file. However, if you are looking to Cancel your service you can also request that your Payment Method information is removed upon cancellation. Can I Remove the Infomation Myself? This would depend on the Payment Method: Credit Card…

Is there Automatic Credit Card updating?

Yes, there is. In working with Visa® and MasterCard® we are enrolled in their Visa® Account Updater and MasterCard® Automatic Billing Updater. These services through VISA® and Mastercard® enables them to share and update the card information on file with us. This way you do not have to worry about possible declines and interruption of service…

What Is The Policy On Promo Code Use?

We will allow the use of any valid promo codes. This does mean, if a promo code has been discontinued by Hostwinds or one of our Affiliates, we would no longer honor it if entered on the order page. Unless stated otherwise by Hostwinds, all promo codes are single use and would not be recurring…

If I Upgrade/Downgrade Will I Keep My Promo Pricing?

When upgrading or downgrading, the promotional pricing will be lost in the process. As recurring promotions are non-transferable, they are tied to the service they were first applied to for the life of that service. A service is considered “alive” as long as it does not enter Cancelled or Terminated status. If the service that the…

I paid with PayPal but my invoice shows unpaid, what happened?

There are a few scenarios where this would happen. You have attempted a manual payment and for one reason or another, there was a delay in PayPal processing your payment. Thankfully this is an issue that will resolve its self over time. The best thing to do is wait five minutes and then refresh the…

Does Hostwinds Accept eChecks?

Yes, we do accept eChecks through PayPal.   How Long Would an eCheck Take to Clear?   According to PayPal, an eCheck can take up to 6 business days in the US to clear, with different time frames from other regions. You can check the times listed on this article from PayPal.   Will Hostwinds…

What is Anniversary Billing?

Anniversary Billing is where the due date of all newly purchased products is set to match the same day of the month that you had first become a Hostwinds client. This means that all newly purchased services will have their first invoice prorated so they will have that Anniversary Date as their recurring due date.…

How do I Pay my Invoice?

This would largely depend on what Payment Method(s) you use to pay for your services. If you are paying by Credit Card or PayPal, you will likely have automatic payments, which will pay for your invoice within the first few hours of the due date. If you want to pay manually by Credit Card, PayPal,…

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