Invoices and Payments

How can you help with a double order?

Every once in a while a duplicate or extra order for a service can be placed and when this happens the steps described in this article would be how to get the situation resolved:   If the order is unpaid Please reach out to Hostwinds through Live Chat or a Ticket and let us know…

Can I Remove My Payment Method?

Given that Hostwinds is a Subscription service, we would typically require a Payment Method to be on file. However, if you are looking to Cancel your service you can also request that your Payment Method information is removed upon cancellation. Can I Remove the Infomation Myself? This would depend on the Payment Method: Credit Card…

Is there Automatic Credit Card updating?

Yes, there is. In working with Visa® and MasterCard® we are enrolled in their Visa® Account Updater and MasterCard® Automatic Billing Updater. These services through VISA® and Mastercard® enables them to share and update the card information on file with us. This way you do not have to worry about possible declines and interruption of service…

What is the policy on promo code use?

We will allow the use of any valid promo codes supplied by Hostwinds or our Affiliates. This does mean, if a promo code has been discontinued by Hostwinds or one of our Affiliates, we would no longer honor it if entered on the order page. Unless stated otherwise by Hostwinds, all promo codes are single…

If I Upgrade/Downgrade will I keep my promo pricing?

Unfortunately not, recurring promotion codes are only for the life of the product and would end once the product was discontinued. The section “Promo Code Usage” in our Terms of Service speaks to this,  you can be read the direct passage below: “Client’s who take advantage of a lifetime recurring promotion, are entitled to the usage of…

I paid with PayPal but my invoice shows unpaid, what happened?

There are a few scenarios where this would happen. You have attempted a manual payment and for one reason or another, there was a delay in PayPal processing your payment. Thankfully this is an issue that will resolve its self over time. The best thing to do is wait five minutes and then refresh the…

Does Hostwinds Accept eChecks?

Yes, we do accept eChecks through PayPal.   How Long Would an eCheck Take to Clear? According to PayPal, an eCheck can take up to 6 business days in the US to clear, with different time frames other regions. You can check the times listed on this article from PayPal.   Will Hostwinds Mark My…

What is Anniversary Billing?

Anniversary Billing is where the due date of all newly purchased products is set to match the same day of the month that you had first become a Hostwinds client. This means that all newly purchased services will have their first invoice prorated so they will have that Anniversary Date as their recurring due date.…

How do I Pay my Invoice?

This would largely depend on what Payment Method(s) you use to pay for your services. If you are paying by Credit Card or PayPal, you will likely have automatic payments, which will pay for your invoice within the first few hours of the due date. If you want to pay manually by Credit Card, PayPal,…

How Does Hourly Billing Work?

Hourly Billing is set so that we only bill you for the time that a service is in your possession. This way you have the freedom to have a service for just as long as you need it and not have to pay for any longer than that.   How do I get Hourly Billing?…

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