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What Payment Methods does Hostwinds Accept?

Hostwinds accepts a variety of payment methods for our clients to conveniently choose from. Here is a quick list of all payment methods Hostwinds does and does not accept. You can learn more about each method by clicking on the desired link.   Payment Methods Accepted by Hostwinds Credit Card  PayPal Cryptocurrency Skrill / MoneyBookers […]

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What Is A PayPal Billing Agreement?

A PayPal Billing Agreement is a pre-approved automatic payment method that Hostwinds requires be in place to pay via PayPal.   How Does A Billing Agreement Work? Billing Agreements will track unpaid invoices and perform a “pull” payment from your PayPal account within the first few hours of the invoice coming due. The automation they […]

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Why Am I Being Billed for an Inactive Service?

Generally speaking, this would happen because your service has not be Canceled, but is set as Suspended or as Terminated. Canceling a service deletes the product and the data it held. This also cancels pending invoices and makes backend changes to prevent future invoices from generating. You can read more on cancellations here. With Suspension, […]

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How can I tell if my PayPal Subscriptions is still active?

  First, you will need to log into your PayPal account page. Then on the top right of the page, click on the “Gear” icon, this will bring you to your Account Settings In the drop-down down menu select “Payments,” then the “Manage Pre-Approved payments” button From here, you will be brought to a page […]

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Can I Use My Friend’s Payment Method?

You are free to use what ever payment method you wish on your account. With that being said, keep in mind that if you are using someone else’s payment method to pay for your services, there is no way for you to prove that you had permission to use said payment method. This could mean that if […]

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What Can I do About A Duplicate Payment?

The first thing you will want to do is open a ticket to Billing with the subject line “Duplicate Payment.” In the body of the ticket, you will want to list the Invoice number and the day the payments were made.   Will I be refunded? If the duplicate payment is reported within 72 hours of […]

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