Invoices and Payments Page 2 / 6

What Payment Methods does Hostwinds Accept?

Hostwinds accepts a variety of payment methods for our clients to conveniently choose from. Here is a quick list of all payment methods Hostwinds does and does not accept. You can learn more about each method by clicking on the desired link.   Payment Methods Accepted by Hostwinds Credit Card  PayPal Cryptocurrency Skrill / MoneyBookers…

What Is A PayPal Billing Agreement?

A PayPal Billing Agreement is a pre-approved automatic payment method that Hostwinds requires be in place to pay via PayPal.   How does a Billing Agreement work? Billing Agreements will track unpaid invoices and perform a “pull” payment from your PayPal account within the first few hours of the invoice coming due. The automation they…

How Do I Download My Invoices?

To download your invoices, you would need to follow these steps: Login to your Client Area Click on the Billing tab and then on “My Invoices” from the drop down menu From here you can view all invoices whether they are “Paid,” “Unpaid,” or “Cancelled,” and be able to see their due dates. From your…

Why Am I Being Billed for an Inactive Service?

Generally speaking, this would happen because your service has not be Canceled, but is set as Suspended or as Terminated. Canceling a service deletes the product and the data it held. This also cancels pending invoices and makes backend changes to prevent future invoices from generating. You can read more on cancellations here. With Suspension,…

How can I tell if my PayPal Subscriptions is still active?

First, you will need to log into your PayPal account page. Then on the top right of the page, click on the “Gear” icon, this will bring you to your Account Settings In the drop-down down menu select “Payments,” then the “Manage Pre-Approved payments” button From here, you will be brought to a page that…

Can I Use My Friend’s Payment Method?

You are free to use what ever payment method you wish on your account. However, keep in mind that if you are using someone else’s payment method to pay for your services, there is no way for you to prove that you had permission to use said payment method. Which means that if your friend were…

Can I Put My Service on a Hold?

Unfortunately not. We understand that there is occasionally a desire to put a “hold” or “pause” on services where we would retain the data held on the services but not bill for them, or bill at a reduced rate. As there is a cost to retain the data, a cost to maintain the services that…

What Can I do About A Duplicate Payment?

The first thing you will want to do is open a ticket to Billing with the subject line “Duplicate Payment.” In the body of the ticket, you will want to list the Invoice number and the day the payments were made.   Will I be refunded? If the duplicate payment is reported within 72 hours of…

How Do I Change Which PayPal Account I Pay With?

Unfortunately, there isn’t a way to change which PayPal account is linked to an existing Billing Agreement. Which means the current Billing Agreement would need to be canceled, so a new one could be created with the account you want to use.   How do I cancel my current Billing Agreement?   This would require canceling…

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