Invoices and Payments Page 4 / 6

How Do I Keep My Domain From Renewing?

To prevent a renewal for a domain, you would need to do the following: Login to your Client Area and click on the Domains tab and then selecting “My Domains.” To the right of your listed domain, next to the wrench icon, click on the arrow button. This opens a drop-down menu and from it,…

How Do Your Prove Ownership of a Credit Card?

To prove ownership of a Credit Card, the following steps will need to be completed: Create a support ticket, using this URL https://clients.hostwinds.com/submitticket.php?step=2&deptid=1 and fill the “Email Address” field with the email address that you have reliable access to Set the Subject as “Proof of Ownership, ” and your message as “Ticket opened to prove…

How do you prove PayPal Ownership?

To prove ownership of a Paypal account, the following steps will need to be completed: Create a support ticket to sales, using this URL https://clients.hostwinds.com/submitticket.php?step=2&deptid=1 and fill the “Email Address” field with the email address of the Paypal account used for payment Set the Subject as “Proof of Ownership, ” and your message as “Ticket…

How Can You Help With A Fraudulent Payment?

We take fraud very seriously and will do everything in our power to help you if your payment method has been used fraudulently with us. With some restrictions, we would be able to reverse the funds and close out the account using your payment information. To do this, we would need you to prove ownership…

Why Do I Have to Pay for cPanel on My Server?

Some control panels, such as cPanel, are supplied and supported by their own company who have developed and maintain the software. As a result, if you’d like to use this software you’ll need to purchase a license for each server that you want to use cPanel. On a shared server (Basic or Business) you’re splitting…

How Can I Use CryptoCurrency With Hostwinds?

To pay with BitCoin: Go to the invoice you wish to pay Head to the drop down in the top right corner of the invoice page Select Cryptocurrency and then click the “Pay Now” button, this will take you to the CoinPayments check out page Select the Cryptocurrency you wish to use from the drop-down…

How Can I Use Skrill/Money Bookers With Hostwinds?

To pay with Skrill: Go to the invoice you wish to pay Head to the drop down in the top right corner of the invoice page Select Skrill, then click pay now This will redirect you to the Skrill payment portal.  Where you’d need to follow the prompts to complete your payment.   Am I able…

How Can I use Credit Cards With Hostwinds?

You can use Credit Card(s) with Hostwinds by either entering your card information at the time of your order or adding it at a later time.   How do I add a card at a later time? At this time, all accounts default to automatic Credit Card payments, so you’d simply need to add your…

Why Did My Payment Fail?

The answer to this will depend on the payment method used.  Below are the most common reasons why a payment may have failed. Please do feel free to reach out to our Billing team via ticket to get more insight if needed. Failed Credit Card Payments When a card declines, that means that the financial…

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