Invoices and Payments Page 5 / 6

How Can I Use Credit Cards With Hostwinds?

You can use Credit Card(s) with Hostwinds by either entering your card information at the time of your order or adding it at a later time.   How Do I Add A Card At A Later Time? At this time, all accounts default to automatic Credit Card payments, so you’d simply need to add your…

Why Did My Payment Fail?

The answer to this will depend on the payment method used.  Below are the most common reasons why a payment may have failed. Please do feel free to reach out to our Billing team via ticket to get more insight if needed. Failed Credit Card Payments When a card declines, that means that the financial…

How can I use PayPal with Hostwinds?

You can use PayPal as a payment method at Hostwinds, by setting up a Billing Agreement, you can follow this link to learn how. Please keep in mind that it is not possible to use PayPal with Hostwinds without creating a Billing Agreement Important Note: This is the only method we are able to accept PayPal…

Why Have I Been Manually Held for Review?

Because we want everyone that works with us to have the safest experience possible we do utilize a fraud prevention system that flags orders that show a high level of risk. But, instead of immediately terminating said orders, we opt to put the associated account on hold and allow for the account holder to work…

How do Grace Periods Work?

Grace periods are a way to keep your products active for seven (7) extra days, despite missing your due date. Those seven (7) days would start with your due date being day one. Meaning that if your service were due on the 1st, you would be able to keep it active until the 7th.  Grace…

How Can I Change My Billing Cycle?

You can change your Billing Cycle at any time through the Hostwinds Client Area. However, changing your Billing Cycle will create an invoice that for the next cycle which will be due the same day. Once paid, the cycle will be changed. Important note: If there is a renewal invoice pending for the original cycle, it will be canceled once…

Will Paying My Renewal Reactivate My Suspended Product?

If it is a product that was suspended for lack of payment, yes. A suspension would be lifted, usually within a few minutes of the payment to your over due invoice. If your product is not reactivated immediately or within a few minutes of payment, please notify us, and we will be able to help.  …

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