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Why Did My Payment Fail?

The answer to this will depend on the payment method used.  Below are the most common reasons why a payment may have failed. Please do feel free to reach out to our Billing team via ticket to get more insight if needed. Failed Credit Card Payments When a card declines, that means that the financial […]

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How Can I Use Paypal With Hostwinds?

PayPal is one of the many types of Payment Methods Hostwinds Accepts, which allows you to pay for your services with Hostwinds using a PayPal Billing Agreement rather than any personal or business credit or debit cards.  We have a guide on How to Setup a PayPal Billing Agreement with Hostwinds should you require any […]

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Why Have I Been Manually Held for Review?

Because we want everyone that works with us to have the safest experience possible we do utilize a fraud prevention system that flags orders that show a high level of risk. But, instead of immediately terminating said orders, we opt to put the associated account on hold and allow for the account holder to work […]

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How Can I Change My Billing Cycle?

You can change your Billing Cycle at any time through the Hostwinds Client Area. However, changing your Billing Cycle will create an invoice that for the next cycle which will be due the same day. Once paid, the cycle will be changed. Important note: If there is a renewal invoice pending for the original cycle, it will be canceled once […]

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Will Paying My Renewal Reactivate My Suspended Product?

If it is a product that was suspended for lack of payment, yes. A suspension would be lifted, usually within a few minutes of the payment to your over due invoice. If your product is not reactivated immediately or within a few minutes of payment, please notify us, and we will be able to help.   […]

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