Client Area

Hostwinds Client Area Overview

This article will go over all the features of a clients account and how to navigate your Hostwinds account.  Please keep in mind, creating an account with Hostwinds is done upon purchasing a product.  Furthermore, some of the overview may or may not pertain to one who has not purchased a certain product.  For any…

Managing My Account Information

This article will go over the account tab and what each drop-down represents and how to manage each one.  The account tab is located in the top right of the menu bar once you log into your Hostwinds account from the Client Area.  If you do not have an account with Hostwinds, you can create…

Hostwinds My Domains Section

Hostwinds My Domain section can be found by logging into your Hostwinds account > Domains > My Domains.     Navigating here will show a list of all domains your account ever registered with Hostwinds.     If you have many domains to sift through, the Domain Section provides the ability to organize domains by…

Change Email Address

Having an email address that is used to send you emails is important at Hostwinds, so if this changes for any reason, you can update your email address on file. This email address can be used for Notifications such as a new ticket has been created, a reply has been sent to your ticket, if…

Ticket Status

When visiting your ticket status page through your Hostwinds Client Area by going to Support > Tickets in the menu bar, you’ll notice a ticket status column that indicates the Status of your tickets. We’ll visit each status and explain what it means in a bit more detail. Ticket Statuses Open: A ticket marked as…

View Past Tickets

Your past tickets are available in your Hostwinds’ client area to view at any time. We encourage all of our clients to submit a ticket so that we can quickly and easily find a history of communications we have had the pleasure of having with you. This is a great way for clients and our…

I Have Forgotten My Password, What Can I Do?

As we are only human, there may come a time when you have forgotten your password. There are a variety of ways that you can regain access to your account and reset your password. To get your password reset, you are able to do it yourself, or you may request us to assist by submitting…

View Open Ticket

Your Open Tickets are available in your Hostwinds’ client area to view at any time. You must be logged in to view any open tickets and the entire ticket history can be seen at any time by opening your ticket.   How To View an Open Ticket   Click on Support Click on Tickets when…

Hostwinds Account Security

This article is to help our clients enable additional Account Security and instructions for setting this up. This includes Two Factor Authentication (2FA) and your Security Question and is intended for Hostwinds clients who are logged into the Client Area that would like to be able to add these extra security measures quickly and easily.    Two-Factor Authentication Two-Factor…

How Can I Change My Account Password?

During your time here at Hostwinds, you may wish to change your account password. We do suggest changing your passwords often to ensure you are the only one with access to your account and for our account security. You are able to change your password at any time from the Client Area of the Hostwinds…

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