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How Do I Change When Hostwinds Emails Me?

You can adjust this at any time by starting in your Client Area and then: Click on your name Select “Communication Preferences” from the drop-down menu And adjust the sliders, as pictured below, to match the instances you would want to be emailed about Important Note: The changes are not permanent and can be adjusted when…

What Things Can Hold up a Domain Transfer?

While domain transfers are not overly complicated, they do involve a number of restrictions that can prevent successfully transferring domains between hosts and registrars. The following are typical reasons that could cause a transfer to fail, and should be handled before attempting any domain transfer to or from hosting companies:   Time-Related Restrictions   Domains…

Why Isn’t Support Answering My Emails?

Our support team, along with billing, can only monitor and communicate through tickets. Emailing directly to either Support@Hostwinds.com or Billing@Hostwinds.com won’t open a ticket for either team.  This is because unfortunately, it’s possible for third parties to spoof an email address, thus forging your email address. This means that someone other than you could email…

How Can I Contact Billing?

Billing can only be contacted through a Billing ticket. You can open one by logging into your Client Area or if you have received an email from Billing, responding to it directly would also automatically open a ticket.   Why can’t I just call in or live chat with Billing? Due to the nature of the…

How Do I Change My Contact Email Address?

Hostwinds provides the ability to change your primary registered email on file at anytime by following these steps:   Step 1:  Log into your Client Area Step 2:  Select your name on the right hand side, choosing Change Account Email     Step 3:  Proceed to change the email within the text field, clicking Save Changes when…

How Do I Upgrade My Hosting?

Upgrading an existing service with Hostwinds is made quick and easy through your Hostwinds Client Area. Through your client area, you can upgrade any existing service within its product line. This means if you have a Basic Web Shared service, you can upgrade to Advanced Shared or Ultimate Shared without needing to contact our sales…

Where is My Account Information?

Where is My Hosting Account Information? Firstly, welcome to the Hostwinds Family!   When you signed up for service from Hostwinds you should have received an email from us titled “Hostwinds Hosting Account Information”. This contains all of your Hostwinds account information. If you’re not able to find this email, please ensure that you have checked…

How To Submit A Support Ticket

We can often complete simple requests in under an hour.  There are several links on the Hostwinds website to open the ticket window, but the easiest access is on our Home Page. If you are a current Hostwinds client, you’ll need to login to your account before you can submit a ticket to Technical support, Sales or Billing. If you’re…

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