Client Area Page 2 / 3

Hostwinds Account Security

This article is to help our clients enable additional Account Security and instructions for setting this up. This includes Two Factor Authentication (2FA) and your Security Question and is intended for Hostwinds clients who are logged into the Client Area that would like to be able to add these extra security measures quickly and easily.    Two-Factor Authentication Two-Factor…

How Can I Change My Account Password?

During your time here at Hostwinds, you may wish to change your account password. We do suggest changing your passwords often to ensure you are the only one with access to your account and for our account security. You are able to change your password at any time from the Client Area of the Hostwinds…

How Do I Change When Hostwinds Emails Me?

You can adjust this at any time by starting in your Client Area and then: Click on your name Select “Communication Preferences” from the drop-down menu And adjust the sliders, as pictured below, to match the instances you would want to be emailed about Important Note: The changes are not permanent and can be adjusted when…

What Things Can Hold up a Domain Transfer?

While domain transfers are not overly complicated, they do involve a number of restrictions that can prevent successfully transferring domains between hosts and registrars. The following are typical reasons that could cause a transfer to fail, and should be handled before attempting any domain transfer to or from hosting companies:   Time-Related Restrictions   Domains…

Why Isn’t Support Answering My Emails?

Our support team, along with billing, can only monitor and communicate through tickets. Emailing directly to either Support@Hostwinds.com or Billing@Hostwinds.com won’t open a ticket for either team.  This is because unfortunately, it’s possible for third parties to spoof an email address, thus forging your email address. This means that someone other than you could email…

How Can I Contact Billing?

Billing can be contacted by opening a ticket from your Client Area. You can open a billing ticket by logging into your Client Area. You can also respond to any ticket by logging into the Client Area and going to Support > Tickets. If you have received an email from Hostwinds Billing Department, you can…

How Do I Change My Contact Email Address?

Hostwinds provides the ability to change your primary registered email on file at anytime by following these steps:   Step 1:  Log into your Client Area Step 2:  Select your name on the right hand side, choosing Change Account Email     Step 3:  Proceed to change the email within the text field, clicking Save Changes when…

How Do I Upgrade My Hosting?

Upgrading an existing service with Hostwinds is made quick and easy through your Hostwinds Client Area. Through your client area, you can upgrade any existing service within its product line. This means if you have a Basic Web Shared service, you can upgrade to Advanced Shared or Ultimate Shared without needing to contact our sales…

  • Page 2 of 3
  • 1
  • 2
  • 3