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What things can hold up a Domain Transfer?

Domain transfers while not overly complicated do involve some restrictions that can prevent a domain from transferring. These are typically things that need to be taken care of before attempting a transfer.   Time-Related Restrictions Would Be: The domain has to have been registered more than 60 days ago It has to have been more than…

Why Isn’t Support Answering My Emails?

Our support team, along with billing, can only monitor and communicate through tickets. Emailing directly to either Support[at]Hostwinds.com or Billing[at]Hostwinds.com won’t open a ticket for either team.  This is because unfortunately, it’s possible for third parties to spoof an email address, thus forging your email address. This means that someone other than you could email…

How Can I Contact Billing?

Billing can only be contacted through a Billing ticket. You can open one by logging into your Client Area or if you have received an email from Billing, responding to it directly would also automatically open a ticket.   Why can’t I just call in or live chat with Billing? Due to the nature of the…

Where is My Account Information?

Where is My Hosting Account Information? Firstly, welcome to the Hostwinds Family!   When you signed up for service from Hostwinds you should have received an email from us titled “Hostwinds Hosting Account Information”. This contains all of your Hostwinds account information. If you’re not able to find this email, please ensure that you have checked…

How to Submit a Support Ticket

We can often complete simple requests in under an hour, there are several links on the Hostwinds website to open the ticket window, but the easiest access is on our Home Page. If you are a current Hostwinds client, you’ll need to login to your account before you can submit a ticket to Technical support, Sales or Billing. If you’re…

How to Set rDNS?

What is rDNS?   A Reverse DNS lookup (also called rDNS) is where the DNS of an IP address is checked to see what domain name is attached to that IP. This is the opposite (or reverse) of what normally happens, when a domain name is checked for which IP is assigned to it (called…

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