General

VPS Connection Troubleshooting

This article is about figuring out if the connection trouble to your instance is from the instance or your local internet. This article is intended to for Hostwinds Cloud and VPS clients who have access to the Cloud Portal.   Connection Problems If you’re getting a connection error before you’re getting to the login screen…

Create Instance

Creating an Instance from your Cloud Control is a quick way to launch a new Virtual Machine inside the Cloud very, very quickly. This feature is fantastic and this article is intended for Hostwinds clients who have purchased a VPS or Cloud and are able to access the Cloud Control Panel.    Creating A New…

Cloud Serial Console Access

Hostwinds has added Cloud Serial Console Access to our Cloud Control instance management panel. This access allows users to connect to their server via a secure serial console, from another machine through the shell terminal. This is great, for instances where you are unable to access your instance through SSH, and need to make changes…

How To Create an Hourly Instance

Creating instances for hourly services can be done through  your Cloud Control Panel if you follow the steps below:   Step 1:  Log into your Client Area Step 2:  On the top, click the “Cloud Control” drop-down menu and select “Cloud Portal”     Step 3:  A new tab will open displaying your Cloud Control options.  Near the top…

What is Cloud Credit?

It is a form of credit that Hostwinds staff issues purely on a promotional basis, to be used only for our Cloud services. As Cloud Credit is only issued for promotions, it cannot be purchased. However, if you should need to purchase Account Credit from Hostwinds, you can do so by following the steps in…

Cloud Control Overview

Accessing the Cloud Control Panel in Your Client Area You can access the Cloud Control Panel from your client area while logged into your Hostwinds account. Simply navigate to Cloud Control in the navigation panel as seen below and click the Cloud Portal option:       This will allow you to view and manage…

Instance Management Panel Overview

The Instance Management Panel is our web-facing interface for you to be able to control and review your Cloud VPS Servers.  Once you have navigated to the Cloud Control Portal, you will be provided a list of your available SSD and HDD Cloud servers.  Each of these servers has a clickable link to open up…

Instance Management Sections Explained

This guide will show what you can do in each of the Instance Management Panel sections (found in the top navigation menu).   Firewall Profile     Here you can view the present firewall profile that is active for the selected instance. You can change the firewall profile that is applied to the instance by…

Billing Overview (Cloud Portal)

Your Cloud Control has many available options available to you, helping you to manage your instance related needs     The billing tab will display your Cloud based billing charges and let you view these charges broken down by day, by hour and by usage.     The default display is for your current charges…

IP Management

  When the Manage IP’s tab is selected for an instance, it’ll display the present IPv4 and IPv6 IPs assigned to the instance. You can manage your IPs, manage the rDNS for your IPs and add additional IPv4 and IPv6 IPs from this tab.   How to Add / Remove Additional IPv4 IPs To manage…