Company Policy

What Is The Migration Process?

What Is The Migration Process? When signing up for Hostwinds services, we do offer to perform a FREE migration for you with the purchase of any new service. One thing that can be a little daunting is the process that the migration undertakes and want this to be very easy for you so you can…

2017 Black Friday / Cyber Monday Promotion

Every year Hostwinds has a promotion that runs during Black Friday / Cyber Monday, and we are excited to share it with all of you! Hostwinds has recently unveiled our Cloud Server offering, and we want you to see how great these offerings are, take advantage of this discount to get started at a fraction of…

Hostwinds’ Migration Policy

First 60 Days of Service Within your first 60 days of service for a product, Hostwinds will assist fully with any and all migrations. Simply submit a website transfer support ticket, or request via LiveChat to have one of your agents to submit the ticket for you on your behalf. Hostwinds will migrate any control panel,…

How to Resolve Abuse Complaints

What is an Abuse Complaint? An abuse complaint happens when someone complains about some portion of your website or services. We will forward you the information about the report that we receive.   Why am I receiving this? Most likely, you’ve received a complaint because:   Your site has either been Hacked You are hosting Malware or…

Is Hostwinds Bound By US Sanctions?

Yes, we are. As Hostwinds is a company owned and operated in the United States, we must follow all US laws, which includes US Sanctions against specific countries. The list is regularly updated, the current US Sanctions can be found here. If an order comes from a sanctioned country, the order will be canceled and…

Hosting Adult Websites

What are the guidelines for hosting adult web sites? Hostwinds does permit the hosting of more adult oriented content, however there are strict guidelines: You MUST be over 18 years of age Any material that is illegal in the United Stated is NOT ALLOWED (The guidelines can be found at https://www.law.cornell.edu/uscode/text/18/part-I/chapter-71) Your content MAY NOT…

Hostwinds Support Pin

Hostwinds now offers the ability for our clients to provide us with a Support Pin that is setup from the client area to provide support via Livechat and over the phone. This is just another layer of security we offer to keep your account, server and sites safe from unauthorized individuals who may try to…

Why Does Hostwinds use a Ticketing System

The primary principle on which Hostwinds was founded is to provide the absolute best customer support possible all while maintaining technical accuracy, efficiency and overall excellence. We think of everyone who is a part of Hostwinds from our clients to our CEO as family, and we always strive to go above and beyond to ensure…

Where can I find the Hostwinds Terms Of Service?

Where Is The Terms Of Service Located? On many pages, the Terms of Service can be found near the bottom of the page under the Company column. You can also find Hostwinds full Terms of Service on at the following URL: https://www.hostwinds.com/terms 

Hostwinds Tiers of Support

Hostwinds Tiers of Support Unmanaged Services Hostwinds offers Cloud servers that are Unmanaged, for details pertaining to the support offerings provided to Unmanaged services, please review the article here. Full Management This is the default service level for all clients with a fully Managed service. The following is included with this service level, for all…