Hostwinds is a subscription-based company, whichs means all of our services renew automatically on their expiration dates. This is to ensure there is no disruption of services due to non-payment that may take your websites or services offline. Renewals are automatic for nearly all products, as such you will find a renewal invoice will be generated Fourteen (14) Days before the new billing cycle starts on your products.
The one exception to this would be Domains which will have their renewal invoice generate 30 days before they are due. We also send out notifications 60, 30, 15, 7, and 1 day before renewal so that you are reminded if you wish to cancel the domain’s renewal, as by default they will automatically renew.
What Products Do Not Renew Automatically Or Can Be Disabled?
- Domains can be set to so they do not renew by disabling renewal in the Client Area
- SSL Certificates, being that they are a certificate that cannot be reused after they expire, do not automatically renew. If you need to know more, please review How to Renew an SSL Certificate.
How Are Renewals Paid?
It would depend on the Payment Method that is tied to your account. If you have a payment method that supports, or is set up to perform, automatic payments, then your payment would be pulled within the first few hours of the due date. This includes Credit Cards and PayPal Billing Agreements.
If you use a Payment Method that does not support automatic payments or is set to manual, you’d need to go to your Client Area and pay for the invoice manually. This includes Bitcoin and Cryptocurrencies.
What If I Do Not Want To Renew?
As Hostwinds offers subscription-based services, the only way to prevent a renewal a renewal is to cancel the product you do not wish to renew. You can learn more about cancelling, see our page on Cancellations.
Are Renewals Refundable?
Outside of our 60 Day Money Back Guarantee, they are not. If you do not intend to renew a product, it is imperative that you cancel the product before the renewal date.
Helpful Related Articles
- How Do Domain Renewals Work?
- What Happens If I Pay My Renewal Late?
- How Do I Check My Renewal Date?
- Will My Data Be Lost If I Can’t Pay My Renewal?