Renewals are automatic for nearly all products, as such you will find a renewal invoice will be generated Fourteen (14) Days before the new billing cycle starts on your products.
The one exception to this would be Domains which will have their renewal invoice generate 30 days before they are due.
What Products don’t Renew Automatically or can be Set to Not Renew?
- Domains can be set to so they do not renew by disabling renewal in the Client Area
- SSLs, being that they are a certificate that cannot be reused after they expire, do not automatically renew.
How are Renewals Paid?
It would depend on the Payment Method that is tied to your account. If you have one that supports or is set to automatic payments, then your payment would be pulled within the first few hours of the due date.
What if I don’t Want to Renew?
To prevent a renewal, you’d need to cancel the product prior to your renewal date. Keep in mind that the renewal (due date) is the first day of the next Billing Cycle and is thus unpaid. As such, we would pull payment on that day if the service is still active. To can learn more about canceling see our page on Cancellations.
Are Renewals Refundable?
Outside of our 60 Day Money Back Guarantee, they are not. If you do not intend to renew a product, it is imperative that you cancel the product before the renewal date.