To prevent a renewal for a domain, you would need to do the following:
- Login to your Client Area and click on the Domains tab and then selecting “My Domains.”
- To the right of your listed domain, next to the wrench icon, click on the arrow button.
- This opens a drop-down menu and from it, you will select “Auto Renewal Status”
- On the new page, you’d click the “Disable Auto Renew” button.
What if an invoice was already generated for the renewal?
Please still follow the steps above and then open a ticket to Billing with a request that the domain renewal invoice is canceled.