Cancellations are processed normally within one hour of the submitted request. Additionally, each submitted request is time-stamped should the cancellation take longer than an hour (ex. canceled request after our billing departments business hours, Monday through Friday, 8 AM PST through 5 PM PST ).
Read through the How do I Cancel my Service guide to begin the process and terminate a service if you have not already.
[notification type=”alert-warning” close=”false” ]Hostwinds operates cancellations through tickets and all communication will need to be communicated as such. For reasons why Hostwinds chooses to operate this way, click here.[/notification]
[notification type=”alert-danger” close=”false” ]Please be sure to take backups of all necessary information before requesting the cancellation from your Client Area as all data will be lost once processed![/notification]
You May Be Able to Create Backups Utilizing the Following:
Creating backups with WHM – This is for creating automatic backups. If you need one now, you’ll need to backup each cPanel account individually.