Cancellations are processed normally within one hour of the submitted request. Additionally, each submitted request is time-stamped should the cancellation take longer than an hour (ex. canceled request after our billing departments business hours, Monday through Friday, 8 AM PST through 5 PM PST ).
Read through the How do I Cancel my Service guide to begin the process and terminate a service if you have not already.
You May Be Able to Create Backups Utilizing the Following:
Creating backups with WHM – This is for creating automatic backups. If you need one now, you’ll need to backup each cPanel account individually.
Helpful Related Articles
- Hostwinds My Products & Services Section – Review Your Hostwinds Services
- How Do I Cancel My Services?
- What Is Your Refund Policy?
- Will I Be Charged After Cancelling?