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How Long After I Request Cancellation will My service be Terminated?

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Cancellations are processed normally within one hour of the submitted request.   Additionally, each submitted request is time-stamped should the cancellation take longer than an hour (ex. canceled request after our billing departments business hours, Monday through Friday, 8 AM PST through 5 PM PST ).

Read through the How do I Cancel my Service guide to begin the process and terminate a service if you have not already.

[notification type=”alert-warning” close=”false” ]Hostwinds operates cancellations through tickets and all communication will need to be communicated as such. For reasons why Hostwinds chooses to operate this way, click here.[/notification]

[notification type=”alert-danger” close=”false” ]Please be sure to take backups of all necessary information before requesting the cancellation from your Client Area as all data will be lost once processed![/notification]

You May Be Able to Create Backups Utilizing the Following:

Creating full backups with cPanel

Creating backups with WHM – This is for creating automatic backups. If you need one now, you’ll need to backup each cPanel account individually.

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