Setting the A Record for Your Domain

There are a couple ways that the A record for your domain can be set. You can either do this from within cPanel or WHM. If you are on our Shared or Business hosting plans, you will need to do this in cPanel. Please note that the domains nameservers will need to be pointing to…

Unable to Connect Authentication Error

How do I fix 530 login authentication error? A common error FileZilla users come across is the 530 login error saying unable to connect due to an authentication error. There are two reasons you could be getting this, either you’re using the wrong login information or the server’s password database has become corrupt.   Double…

Allow Editing of Hidden/System Files

Some files you want to edit may be hidden by default. A common file like this is the .htaccess file. You can choose to show these files in both cPanel and FileZilla by performing the following steps:   How do I Show Hidden Files in FileZilla?   Click Server at the top Click Force show…

Explanation of FTP Protocol

What is FTP? FTP, or File Transfer Protocol, is commonly used to transfer files over the internet through a client-server architecture. It makes use of the TCP/IP protocol to allow this and can be secured with SSL/TLS.  Although some services such as File Manager through cPanel offer the ability to upload files, these can be…

Domain MX Records

What are MX records? MX records are basically DNS records that are responsible for sending email to your email address. They’re controlled by the same place your name servers are, normally your hosting company. You can change where your email is sent by changing your MX records. This won’t affect current or old email, but…

Spam Related Questions

How Do I Stop Emails from Going to Spam? Below we have listed a couple options for fixing emails that head to SPAM.    Setting SPF/DKIM/rDNS/DMARC Please refer to the following guides to ensure that you have SPF, DKIM, rDNS, and DMARC set correctly.   How to Setup SPF and DKIM Records in cPanel How to…

Issues Receiving Email

Why can’t I receive email? If you’re having problems receiving email but you can send email, here are some possible common causes that will be explained in more depth below:   Over email quota DNS problems Mail client problems   Over email quota Each email account is assigned a quota when created. You can check…

Webmail Issues

Webmail through cPanel makes email easy – most of the time. However, there are some common issues that can creep up. Here are a few that you may encounter and what you can do about them. This article is intended for clients who have WHM access and can perform root  functions. Database error connection failed!…

General Email FAQ

Here are our guides to assist you with the top 10  issues that people generally have in regards to setting up Email on cPanel.   How to create an email account in cPanel How to set MX records in cPanel How do I access my Webmail? How to view email accounts in cPanel What are…