How To Submit A Support Ticket

…include any error codes or the exact steps you take to get the error code. Simply select Submit Ticket from this point, and our technicians will review your request and begin processing the ticket. If they need any more details, they’ll reply to the ticket. Each time a technician replies to a ticket, a copy of that message is sent to your email to notify you if we need more data/input or permission on your part to make a change.   Helpful Related Articles   Ticket Status View Past Tickets View Open Ticket Why Does Hostwinds Use A Ticketing System?…

Hostwinds Tiers of Support

Hostwinds Tiers of Support Unmanaged Services Hostwinds offers Cloud servers that are Unmanaged, for details pertaining to the support offerings provided to Unmanaged services, please review the article here. Full Management This is the default service level for all clients with a fully Managed service. The following is included with this service level, for all packages. 24/7/365 Support via Phone, Live Chat, and Tickets 100% Network Uptime Guarantee 100% Power Uptime Guarantee 1 Hour or Less Hardware Replacement   Fully Managed Cloud Hosting, and Dedicated Servers On-going Server Maintenance The following maintenance tasks are offered to all Cloud and Dedicated…

cPanel and WHM Overview

…hostname, or domain: testdomain.tld:2086 123.45.67.890:2086 servername:2086 testdomain.tld:2087 123.45.678.90:2087 servername:2087 testdomain.tld/whm 123.45.67.890/whm servername/whm   Getting Started with cPanel & WHM If you have recently purchased a VPS or Dedicated cPanel & WHM License, we have a handy guide on How to Get Started with your New cPanel Server. We also have a large number of articles and guides on cPanel in our Hostwinds Knowledgebase, as well as similar guides for WHM. If you ever have any questions or need any assistance, please contact us either by LiveChat, support tickets, or over the phone and we’ll be more than happy to help….

How to Traceroute TCP/IP Connections

…man traceroute.   Mac Additionally this tool also exists in Mac and the processes is literally the same. All you have to do is start typing terminal in your search. Once you have terminal up just run through the same steps as above. With Mac being a Unix based operating system just like Linux, the command traceroute will be the same.   Copy and Paste the results There may be times when a traceroute is requested by our Support Team. To provide this information through any open tickets, you can do the following steps: Linux Simply highlight the traceroute results…

Cloudflare Benefits

…the necessary information. To speed up the process Cloudflare will cache common static information for higher amounts of requests.   When you sign up for Cloudflare you get the following benefits:   Reduced server load Bandwidth savings Fewer support tickets More performance out of existing infrastructure A broad security layer and DDoS protection   Additionally, Cloudflare will provide you:   Weekly analytics Railgun (WAN Optimization)   Benefits to Your site:   Sites load twice as fast Use 60% less bandwidth See 65% fewer requests Have an additional layer of web protection   Helpful Related Articles Cloudflare Setting Recommendations Cloudflare Account…

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