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How Long After I Request Cancellation will My service be Terminated?

Cancellations are processed normally within one hour of the submitted request. Additionally, each submitted request is time-stamped should the cancellation take longer than an hour (ex. canceled request after our billing departments business hours, Monday through Friday, 8 AM PST through 5 PM PST ). Read through the How do I Cancel my Service guide to begin the process and terminate a service if you have not already. Hostwinds operates cancellations through tickets and all communication will need to be communicated as such. For reasons why Hostwinds chooses to operate this way, click here. Please be sure to take backups…

cPanel and WHM Overview

…hostname, or domain: testdomain.tld:2086 123.45.67.890:2086 servername:2086 testdomain.tld:2087 123.45.678.90:2087 servername:2087 testdomain.tld/whm 123.45.67.890/whm servername/whm   Getting Started with cPanel & WHM If you have recently purchased a VPS or Dedicated cPanel & WHM License, we have a handy guide on How to Get Started with your New cPanel Server. We also have a large number of articles and guides on cPanel in our Hostwinds Knowledgebase, as well as similar guides for WHM. If you ever have any questions or need any assistance, please contact us either by LiveChat, support tickets, or over the phone and we’ll be more than happy to help….

How To Submit A Support Ticket

…any error codes or the exact steps you take to get the error code.     Tenth: Simply select Submit Ticket from this point, and our technicians will review your request and begin processing the ticket. If they need any more details, they’ll reply to the ticket. Each time a technician replies to a ticket, a copy of that message is sent to your email to notify you if we need more data/input or permission on your part to make a change.   Related Articles Ticket Status View Past Tickets View Open Ticket Why Does Hostwinds Use A Ticketing System?…

How Can I Contact Billing?

Billing can be contacted by opening a ticket from your Client Area. You can open a billing ticket by logging into your Client Area. You can also respond to any ticket by logging into the Client Area and going to Support > Tickets. If you have received an email from Hostwinds Billing Department, you can reply directly to the email that you received.   Why Can’t I Just Call In or Live Chat With Billing? Due to the nature of the information that would be shared, and our commitment to protecting your privacy and security, Billing would not be able…

Why Does Hostwinds use a Ticketing System

…system this ensures that everyone is accountable for any request that is made and any actions taken to complete requests. We are extremely dedicated to helping you, and this dedication generally shows through our technicians in all that they do. It is to that end that we have a policy that all tickets are subject to managerial review.   Efficiency As mentioned earlier we strive to be as efficient as possible when providing support for our clients. By using a ticketing system this helps ensure that all of our client’s requests are processed in a timely manner in the order…

Hostwinds Tiers of Support

Hostwinds Tiers of Support Unmanaged Services Hostwinds offers Cloud servers that are Unmanaged, for details pertaining to the support offerings provided to Unmanaged services, please review the article here. Full Management This is the default service level for all clients with a fully Managed service. The following is included with this service level, for all packages. 24/7/365 Support via Phone, Live Chat, and Tickets 100% Network Uptime Guarantee 100% Power Uptime Guarantee 1 Hour or Less Hardware Replacement   Fully Managed Cloud Hosting, and Dedicated Servers On-going Server Maintenance The following maintenance tasks are offered to all Cloud and Dedicated…

Cloudflare Benefits

…the necessary information. To speed up the process Cloudflare will cache common static information for higher amounts of requests.   When you sign up for Cloudflare you get the following benefits:   Reduced server load Bandwidth savings Fewer support tickets More performance out of existing infrastructure A broad security layer and DDoS protection   Additionally, Cloudflare will provide you:   Weekly analytics Railgun (WAN Optimization)   Benefits to Your site:   Sites load twice as fast Use 60% less bandwidth See 65% fewer requests Have an additional layer of web protection   Helpful Related Articles Cloudflare Setting Recommendations Cloudflare Account…

Viewing Logs Within WHMCS

…logs on the Client’s Profile page.     Ticket Mail Import Log The Ticket Mail Import Log can be used to see emails that come in, that are either used to create tickets, or respond to them. This will include information about the email, as well as if it fails. This resource can be very useful in determining errors in the Email Piping with WHMCS.     WHOIS Lookup Log This log will contain a list of WHOIS Lookups that have been done by the visitors and clients on your site. This includes for new domain registrations as well as…