Webmail Issues

MySQL. If that doesn’t work, force a reinstallation with these commands if you are on a VPS: /usr/local/cpanel/bin/update-roundcube –force   /usr/local/cpanel/bin/update-horde –force   If you are receiving these errors on a Shared or Business hosting plan. You won’t have access to the command line, so we recommend contacting us as soon as possible. If the problem is strictly sending or receiving email, please check these guides: Issues Receiving Mail Issues Sending Mail If you should have any questions or would like assistance, do feel free to contact us through Live Chat, on our Phones, or by submitting a ticket with…

Using Apache Mod_userdir with WHM

This article is intended for those who operate a VPS or dedicated server with a purchased cPanel/WHM license.   For more information about cPanel and WHM, please review our article cPanel and WHM Overview What Is Apache Mod_userdir? Apache Mod_userdir is a way to access a user’s website through a URL that contains the cPanel user name. For example, you can set it up so your website can be accessed through various ways, including: http://<IPADDRESS>/~cPanelUsername/ http://<SERVERNAME>/~cPanelUsername http://<yourdomain.com>/~cPanelUsername This can be useful to review your website redesign, your website migration to a new server or you just want to access your…

Common WordPress Issues – Problems

…backup your databases before making any changes so that Hostwinds can easily restore your account from a backup Turn on Debug Go to your cPanel’s File Manager or connect through FTP Go to your WordPress document root or folder where this is installed Open the wp-config.php file Add the following line: define(‘WP_DEBUG’, true);   Take note of any errors that show up, if any so that we can help Plugins The second thing we recommend is checking your plugins.   Go to your cPanel’s File Manager or connect through FTP Go to your wp-content folder Rename the plugins folder See…

Hostwinds Tiers of Support

…of Server to Boot Hardware Failures Package Installations via package managers (RPM,yum,apt-get) DNS Configuration & Setup Firewall Setup & Troubleshooting Crontab Setup Password Resets Operating System Reinstalls Setting Secure SSH Port   cPanel Additional Supported Items The following additional items are covered by our Fully Managed Support on all Cloud and Dedicated Servers with cPanel installed. E-mail Configurations Troubleshooting Website Server Errors (500 Error, 403, Error, etc) System Software Upgrades (php, MySQL) PCI Compliance Modifications Custom Apache Configurations (mod_python, mod_ruby, mod_wsgi) Perl/PECL module/extension installations. Backup Configurations cPanel Options & Configurations   The above items are not a complete lists of…

Installing WordPress using Softaculous

What Is WordPress?   WordPress is one of the most popular CMSs (Content Management System) available today. It is also available as a free, automatic installation for all of our Shared, Business and Reseller hosting clients! Listed below is a step by step guide for logging into cPanel from your Hostwinds Client Area, and installing WordPress via the Softaculous Apps Installer.   How Do I Install WordPress with Softaculous?   From your Hostwinds Client Area, select “Manage” next to the service plan that your domain is installed on. On the next page, select “Login to cPanel” from the left hand…

File Manager vs FTP

What is cPanel File Manager? cPanel File Manager is a web interface where your entire site’s information, including, images, documents, 404 pages, are organized into folders. It is a quick and easy way to manage, navigate and edit your files. File Manager vs. FTP? Well… Nearly anything you need to do with your files can be done through this file system, for example, you can edit, upload, copy, compress, extract and remove files. So it’s pretty much a matter of preference, but there are advantages and disadvantages in certain situations, which you can see in the table below.   What…

Unable To Connect Authentication Error

…database hasn’t become corrupt. This can happen due to a server update or even a cPanel update.   Synchronizing Passwords   Login to WHM Go to the cPanel section This can be located quickly by searching for “ftp” in the search bar Go to Synchronize FTP passwords     Select Proceed     You can also go to FTP Configuration and change it to Proftpd, which should force synchronization of passwords.   Helpful Related Articles cPanel and WHM Overview How to Get Started with your New cPanel Server Increase Maximum Number of Simultaneous Connections in cPanel/WHM Definition of WHM Functions…

Web Hosting Cloud Backups

the container of shared_backups is a folder named after your cPanel username. So if you have the backup service on multiple shared/business hosting accounts, all accounts would have a folder named after the cPanel username in this container. Backups are taken daily and are retained for a period of 90 days, by default. You can set your own custom retention period on your service details page for your shared hosting, under the Add-ons Section. (Click Manage next to the service in question on the My Services Page)   Important Note for Resellers: Backups are only for the main of your…

Clearing The Magento Cache

…always, before making changes or deleting items, it’s always suggested to save a backup of your files to your computer in case they need to be restored To start, you’ll want to be logged into your cPanel Once logged in, you’ll want to navigate to find the File Manager. This will be within the Files section of your cPanel In the cPanel File Manager, navigate to the var/cache/ folder which will be located in your Magento installation folder.    Once you’ve found that folder, you’ll want to delete all the files inside of this folder. Deleting these files will clear…

How To Change PHP Version Per Domain

the past, you can still upgrade to EasyApache 4 to utilize this feature. MultiPHP allows you to set individual PHP versions and configurations to be used easily with your domains on your cPanel account. Change PHP Version Using MultiPHP Before proceeding with the steps below, first you need to be using EasyApache 4 in your cPanel. All of our newly purchased Hosting plans, such as our Shared and Business hosting will have this by default. Start off by logging into your cPanel account. Once logged in, you will want to navigate to the Software section and find the MultiPHP Manager…