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Hostwinds Tiers of Support

…of Server to Boot Hardware Failures Package Installations via package managers (RPM,yum,apt-get) DNS Configuration & Setup Firewall Setup & Troubleshooting Crontab Setup Password Resets Operating System Reinstalls Setting Secure SSH Port   cPanel Additional Supported Items The following additional items are covered by our Fully Managed Support on all Cloud and Dedicated Servers with cPanel installed. E-mail Configurations Troubleshooting Website Server Errors (500 Error, 403, Error, etc) System Software Upgrades (php, MySQL) PCI Compliance Modifications Custom Apache Configurations (mod_python, mod_ruby, mod_wsgi) Perl/PECL module/extension installations. Backup Configurations cPanel Options & Configurations   The above items are not a complete lists of…

Softaculous Overview

Educational Database Tools Music Video RSS File Management   Softaculous handles all installation requirements for the software packages available, including uploading files, installing files, creating new database information, etc. We have a very comprehensive list of the Applications Supported by Softaculous. To make use of Softaculous on Hostwind’s shared services, all you need to do is login to your cPanel account and scroll towards the bottom of the main cPanel page. There is an icon in the Software Section to launch this one click installer There is also a section at the bottom of the page labelled as Softaculous Apps…

Glossary of Terms

about your website visit and to know if you have visited a website in the past. This allows for more convenient website navigation and can be used to remember what you last visited if you are returning to a website. cPanelcPanel is a Control Panel that you can use to manage your web hosting account and is widely used and familiar to many people who web hosting services. D Database – A database is what many PHP application use to store data and retrieve it when you have a website visitor who is accessing your website pages. DNS…

How To Add Wildcard DNS Records

You can create a Wildcard DNS record through cPanel by simply creating a subdomain and using an asterisk symbol. Follow the steps below to set this up.   Note: This will cause all subdomains to link directly to your main site. If you want subdomains to host other files you’ll need to remove the record.   Step 1: Login into your cPanel account (please see How To Access cPanel if not familiar how) Step 2: Head to your Domains section and select Subdomains     Step 3: In the Subdomain text box enter an asterisk “*” symbol   The “*”…

 How Do I Restore Backups In WHM?

By following these directions, you can easily restore backups in WHM if you’re on one of our Cloud or Dedicated servers with a WHM/cPanel license by following the steps in this guide.   Backup Restoration Option Step 1: Go to WHM (These log in details were provided in your welcome email when purchasing you cPanel license) Step 2: Go to the Backup section, either by finding in the column on the left-hand-side or selecting Backup among the available options in WHM menu   This can be done by searching for the word “backup” in the search bar     Step…

What Version Of PHP Do You Run?

the default, Paper Lantern, it’s found on the right by clicking Server Information.     After clicking on Server Information, you will be presented a screen like below. This will include the current versions running within your current cPanel, including the PHP version.     You are unable to change the cPanel version currently being ran on the server itself, however, you can manage the php version your website uses by navigating to MultiPHP Manager.   Helpful Related Articles A Beginners Guide to cPanel How To Set or Change PHP Time-zone Definition of cPanel File Manager Restore Database Using PHPMyAdmin…

Using Apache Mod_userdir with WHM

This article is intended for those who operate a VPS or dedicated server with a purchased cPanel/WHM license.   For more information about cPanel and WHM, please review our article cPanel and WHM Overview What Is Apache Mod_userdir? Apache Mod_userdir is a way to access a user’s website through a URL that contains the cPanel user name. For example, you can set it up so your website can be accessed through various ways, including: http://<IPADDRESS>/~cPanelUsername/ http://<SERVERNAME>/~cPanelUsername http://<yourdomain.com>/~cPanelUsername This can be useful to review your website redesign, your website migration to a new server or you just want to access your…

Clearing The Magento Cache

…always, before making changes or deleting items, it’s always suggested to save a backup of your files to your computer in case they need to be restored To start, you’ll want to be logged into your cPanel Once logged in, you’ll want to navigate to find the File Manager. This will be within the Files section of your cPanel In the cPanel File Manager, navigate to the var/cache/ folder which will be located in your Magento installation folder.    Once you’ve found that folder, you’ll want to delete all the files inside of this folder. Deleting these files will clear…

Installing WordPress using Softaculous

What Is WordPress? WordPress is one of the most popular CMSs (Content Management System) available today. It is also available as a free, automatic installation for all of our Shared, Business and Reseller hosting clients! Listed below is a step by step guide for logging into cPanel from your Hostwinds Client Area, and installing WordPress via the Softaculous Apps Installer.   How Do I Install WordPress with Softaculous? From your Hostwinds Client Area, select “Manage” next to the service plan that your domain is installed on. On the next page, select “Login to cPanel” from the left hand Actions menu….