Webmail Issues

MySQL. If that doesn’t work, force a reinstallation with these commands if you are on a VPS: /usr/local/cpanel/bin/update-roundcube –force   /usr/local/cpanel/bin/update-horde –force   If you are receiving these errors on a Shared or Business hosting plan. You won’t have access to the command line, so we recommend contacting us as soon as possible. If the problem is strictly sending or receiving email, please check these guides: Issues Receiving Mail Issues Sending Mail If you should have any questions or would like assistance, do feel free to contact us through Live Chat, on our Phones, or by submitting a ticket with…

Blank White Screen (White Screen of Death)

…a problem plugin isn’t found, change your theme to the default WP theme and see if it solves the problem (If it does, look at the functions.php file and make sure there are no extra spaces in the code of the theme you were using)   If You Do Not Have Access To Your WP Dashboard Access your site through FTP or go to the File Manager in cPanel, then perform the following steps:   Step 1: Go to the folder where WordPress is installed Step 2: Go to the wp-content folder   Step 3: Find and rename the plugins…

How To Update/Refresh A Softaculous License For Your Server

in the search bar Step 2: Select Softaculous – Instant Installs from below the search bar     Step 3: In the Softaculous interface that appears click the Refresh License link Step 4: You should now see the icon for the Premium version of Softaculous     Helpful Related Articles How to Get Started with your New cPanel Server Creating a cPanel Account Definition of WHM Functions cPanel and WHM Overview   If you experience any issues with this process, please do not hesitate to reach out to us via Live Chat, over the phone, or Opening A Support Ticket…

How To Install Magento Using Softaculous

How Do I Install Magento Easily With Softaculous? First you will want to Go to your cPanel, which can be accessed from the Hostwinds Client Area or yourdomain.com/cpanel Next, you will want to navigate to the Software Section of the cPanel interface (usually near the bottom by default) to find the Softaculous Apps Installer Click on the Softaculous Apps Installer Icon to be brought to the Softaculous Scripts Installer page. From here is where most scripts can easily be installed If you do not see Magento listed in the Top Scripts or on the front page, you can click on…

How to Change a CNAME Record

What is a CNAME Record? A CNAME record is designed to allow one domain or subdomain to point to another domain or subdomain. By default, CNAMEs are often used to ensure that your mail, ftp, and that www versions of your domain load to your proper domain (e.g. www.domain.com will point to domain.com). A common reason for changing a CNAME record is if your email server is hosted on a separate server than your domain. We’re going to show an example of changing the CNAME record in cPanel to point to Google’s email hosting.   How to Change a CNAME…

What is the Services Reseller?

Reseller Package Whether you want to start your own hosting service or simply want to provide web design to clients with hosting options, our reseller service will get you up and running in no time. You’re given your own control panel via WHM where you can create and manage separate cPanel accounts for your customers.   You can choose from three tiers, depending on how many cPanel accounts you foresee needing: Basic (10 accounts), Advanced (25 accounts) and Ultimate (75 accounts).   Each cPanel is the equivalent of our Basic Shared plan. For an overview of what is included in…

Creating an Addon Domain

an Addon Domain? To create an addon domain you’ll need to follow these instructions after you access your cPanel account.   Head to Home > Domains > Addon Domains       Fill out the text box New Domain Name with the addon domains details The Subdomain and Document Root text boxes will automatically be created by the cPanel application a. If you wish to adjust the subdomain you can, this will allow you to create multiple addon domains with that username, but different extensions. For example, .com and .net. Create that username in this text box b. If you…

How to Install ClipBucket

server IP Address User : cPanel User Name Password : cPanel Password. Upload Clip-Bucket to where you’d like it hosted Navigate to the public_html directory of the site that you’d like to use for ClipBucket in your FTP Program Extract the upload Folder from clipbucket-hostwinds-VPS-optimized.zip to your desktop Drag all Files from inside the upload Folder into your public_html directory via your FTP Program Install ClipBucket Navigate to your website in your Web Browser You should now see the ClipBucket Installer Page Click OK, I Agree, Now let me Continue! The installer now will say 1-2 things are not found…

How To Upgrade Your Weebly Service

By default, the provided Weebly website builder included in our shared and business shared services, is the free version. This version of Weebly includes drag and drop features with a 500MB limitation. However, if you enjoy Weebly, and you would like to upgrade to a more powerful version with lots of new features and abilities, you can do so by following the directions described below.   How To Upgrade Weebly To begin upgrading your Weebly experience, you will first need to log into your cPanel account. Once logged into your cPanel, follow these next steps. Step 1: Select Weebly from…

Restore Database Using PHPMyAdmin

This article is about restoring your databases from a backup. This guide is intended for clients who wish to restore their database using PHPMyAdmin. If you want to do this, you’ll need to have access to cPanel such as with Hostwinds Shared Hosting and Business Hosting, Cloud, VPS or a Dedicated Server and be using cPanel. Having a good backup to restore from is crucial in case it is ever needed.   How To Do Restore a Database Using PHPMyAdmin   Login into your cPanel account Navigate to the Databases section and click on PHPMyAdmin Click on the plus sign…