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How To Check and Unblock an IP from WHM

In order to improve security with cPanel / WHM, it is common to have a firewall installed. The most common being ConfigServer Security & Firewall. Otherwise known as csf. While this firewall is intended to prevent malicious users from gaining unauthorized access to the server, sometimes it might kick you out as well, as it may think you are an attacker. Usually this will happen if there are too many incorrect login attempts for cPanel, or even when trying to access email through webmail, from your mobile device or another email client. If this happens, you are able to unblock…

My Server is Not Working Correctly – What Should I Do?

If you find that your server instance is not working as expected, there are a few things that you can do to troubleshoot the cause. The steps required to troubleshoot this will vary depending on what OS you have installed and the issue that you’re experiencing with the server. This article will cover the required steps for a Linux based server with cPanel, however some of these steps can be utilized on a Linux server without cPanel.   Top Command The first thing that you can do is login to your server via SSH and check the output of the…

How To Resolve Problems When Sending Email

…You only have access to this through WHM though. Go to WHM Go to Mail Queue Manager under Email   Here, you’ll be able to view emails that are in the queue and see how many there are. You can also attempt to deliver undelivered messages that are sitting here. If an attempt was made to send an email to an incorrect/unavailable address, they’ll be here. You should manually delete these emails to clear them out.   Related Articles Domain MX Records (cPanel) Sending Email Headers To Support Definition of Email Icons in Cpanel How To Submit A Support Ticket…

Creating an Addon Domain

an Addon Domain? To create an addon domain you’ll need to follow these instructions after you access your cPanel account.   Head to Home > Domains > Addon Domains       Fill out the text box New Domain Name with the addon domains details The Subdomain and Document Root text boxes will automatically be created by the cPanel application a. If you wish to adjust the subdomain you can, this will allow you to create multiple addon domains with that username, but different extensions. For example, .com and .net. Create that username in this text box b. If you…

How to Change the Root MYSQL Password For WHM

…need to be logged in to WHM before proceeding.   Step 1: Search for the word root in the WHM search bar Step 2: Select MySQL Root Password under the SQL Services section     Step 3: Enter your desired password Step 4: Re enter the password to confirm Step 5: Click Change Password     Your root MySQL password should now be updated and ready to use.   Related Articles How to Change a cPanel User Password from WHM cPanel and WHM Overview How to Configure Custom Nameservers in WHM How to Get Started with your New cPanel Server…

Webmail Issues

MySQL. If that doesn’t work, force a reinstallation with these commands if you are on a VPS: /usr/local/cpanel/bin/update-roundcube –force   /usr/local/cpanel/bin/update-horde –force   If you are receiving these errors on a Shared or Business hosting plan. You won’t have access to the command line, so we recommend contacting us as soon as possible. If the problem is strictly sending or receiving email, please check these guides: Issues Receiving Mail Issues Sending Mail If you should have any questions or would like assistance, do feel free to contact us through Live Chat, on our Phones, or by submitting a ticket with…

How To Change File Permissions

When working with Linux, there may come a time where you will need to modify file or folder permissions due to a 403 error on your Website, or for a certain script or program to run properly. This can either be done using cPanel’s File Manager, which makes this an easy process or directly from the command line, for those who don’t have cPanel. As always, before making changes to your files and folders, we highly suggest taking a local backup to your computer so that it can easily be restored.   How To Change Permissions With cPanel   Log…