View Past Tickets

Your past tickets are available in your Hostwinds’ client area to view at any time. We encourage all of our clients to submit a ticket so that we can quickly and easily find a history of communications we have had the pleasure of having with you. This is a great way for clients and our…

Sending Email Headers To Support

Email Headers are resourceful when gathering important information concerning an email.  Normally headers involve KEY:VALUE pairs, providing organized data typically involving routing information, like names, dates and subjects.  Emails on occasions will have issues, whether failed sending reasons or spam for example, and headers provide value in troubleshooting “whys?”.       Where Do I…

Hostwinds Client Area Overview

This article will go over all the features of a clients account and how to navigate your Hostwinds account.  Please keep in mind, creating an account with Hostwinds is done upon purchasing a product.  Furthermore, some of the overview may or may not pertain to one who has not purchased a certain product.  For any…

Managing My Account Information

This article will go over the account tab and what each drop-down represents and how to manage each one.  The account tab is located in the top right of the menu bar once you log into your Hostwinds account from the Client Area.  If you do not have an account with Hostwinds, you can create…

How to Traceroute TCP/IP Connections

When troubleshooting connection issues to your website or your server, one of the tools you have at your disposal is the trace route tool. As a network troubleshooting tool trace route comes in handy when you’re trying to diagnose routing issues over large networks. This command line tool will print out the route taken by…

What Is The Migration Process?

What Is The Migration Process? When signing up for Hostwinds services, we do offer to perform a FREE migration for you with the purchase of any new service. One thing that can be a little daunting is the process that the migration undertakes and want this to be very easy for you so you can…

Ticket Status

When visiting your ticket status page through your Hostwinds Client Area by going to Support > Tickets in the menu bar, you’ll notice a ticket status column that indicates the Status of your tickets. We’ll visit each status and explain what it means in a bit more detail. Ticket Statuses Open: A ticket marked as…

cPanel and WHM Overview

What is cPanel? cPanel is a web hosting control panel created by cPanel, Inc., that allows for the management and administration of websites and their related services. It is a Linux-based software, supported by the latest versions of CentOS, Red Hat Enterprise Linux and CloudLinux OS, and includes a number of tools to manage the…

View Open Ticket

Your Open Tickets are available in your Hostwinds’ client area to view at any time. You must be logged in to view any open tickets and the entire ticket history can be seen at any time by opening your ticket.   How To View an Open Ticket   Click on Support Click on Tickets when…

Why Isn’t Support Answering My Emails?

Our support team, along with billing, can only monitor and communicate through tickets. Emailing directly to either Support@Hostwinds.com or Billing@Hostwinds.com won’t open a ticket for either team.  This is because unfortunately, it’s possible for third parties to spoof an email address, thus forging your email address. This means that someone other than you could email…

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