Search The Hostwinds Guides Knowledge Base

Why Isn’t Support Answering My Emails?

Our support team, along with billing, can only monitor and communicate through tickets. Emailing directly to either Support@Hostwinds.com or Billing@Hostwinds.com won’t open a ticket for either team. This is because unfortunately, it’s possible for third parties to spoof an email address, thus forging your email address. This means that someone other than you could email us and it would appear to be you emailing us from your address. For your security and to ensure that we don’t take actions that are being requested by a third party who has no right to your services, we require a ticket to be…

Performing System Cleanup With WHMCS

…keep the more current emails just in case if the information on them is still needed. To do this, you would enter in the Date that you want to start keeping mails from, or Select the Calendar to open the Calendar dialog. Then click Delete.     Prune Old Attachments This one is a bit more risky, as this will remove attachments that have been added to tickets. This includes any screenshots or other files that may have been uploaded to tickets by your clients, or even staff. To remove the attachments from before a certain date, enter in the…

How Long Does it Take to Process Domain Registrations?

…any tickets or emails you may have received from us during this time; we may request a verification of information provided if the original information was incomplete, and registration cannot proceed until any required corrections have been made.   Subsequent Domain Registrations All subsequent domains registered through Hostwinds after the first has been processed will generally activate within the hour. If you notice any discrepancies or irregularities in domain status or activation times, we recommend checking for any possible tickets providing further information, or contacting us through LiveChat so that we can help answer any questions about your domain registration….

Sending Email Headers To Support

…will sometimes request header information when troubleshooting email issues. Once you have found your header information, select all within and copy. Once copied, navigate to your support ticket via email or ticketing area in your Hostwinds account, and paste your header into the example ticket.   If you are not familiar with your Hostwinds ticket area, please review View Open Ticket to familiarize yourself on how to respond to any of your tickets.   Helpful Related Articles   How To Submit A Support Ticket View Past Tickets Why Does Hostwinds Use A Ticketing System? Issues Sending Email Issues Receiving Email…

How To Send Mass Emails In WHMCS

…message.     If you think the message might be frequently used, select Save Message and give the message a name. You will then be able to quickly select the template message for future use.     Once read to send, you can choose to preview the message by selecting the Message Preview button.     When ready to send your email message, choose Send Message.   Related Articles Hostwinds White Label Reseller Simplified Overview How To Install Hostwinds Reseller Module As A White Label Reseller How To Search For Domain Registrations In WHMCS How to Manage Tickets in WHMCS…

How To Setup Notifications in WHMCS

tickets by selecting New Ticket from the Ticket section of the Event category, then selecting Technical Support from the Department drop-down in the Conditions category.   You can then specify how you want your notifications delivered by selecting either Email, HipChat, or Slack in the Notification Settings category. Only the notification channels you previously configured will appear in this section.   Each notification channel is slightly different, but each will ask for what kind of content the notification should have and who or where the notification should be sent to.   For example, the Email notification channel will ask which…

How To Add Cron Jobs in cPanel

…Step 6. You will then see a confirmation on the screen confirming that the job has been added     In the Command text box, add /dev/null 2>&1 to the end of your cron job line to disable email notifications   Related Articles How To Check and Unblock an IP from WHM How to create a PHP Error log in cPanel Creating Backups with Restic How to Install and Run Clamscan How to Install Let’s Encrypt How To Update Product Display Information As A White Label Reseller How to Install Webmin on Cloud VPS View Past Tickets View Open Ticket…

How to Traceroute TCP/IP Connections

…man traceroute.   Mac Additionally this tool also exists in Mac and the processes is literally the same. All you have to do is start typing terminal in your search. Once you have terminal up just run through the same steps as above. With Mac being a Unix based operating system just like Linux, the command traceroute will be the same.   Copy and Paste the results There may be times when a traceroute is requested by our Support Team. To provide this information through any open tickets, you can do the following steps: Linux Simply highlight the traceroute results…

How To Setup And Configure WHMCS Automation Settings

…to disable. Third Renewal Notice: Specifies the number of days before or after the renewal date to send the third reminder. Set to to disable. Fourth Renewal Notice: Specifies the number of days before or after the renewal date to send the fourth reminder. Set to to disable. Fifth Renewal Notice: Specifies the number of days before or after the renewal date to send the fifth reminder. Set to to disable.   Support Ticket Settings Close Inactive Tickets: Specifies the amount of time (in hours) a ticket is inactive for to close it. Set to to disable.   Miscellaneous Cancellation…