How To Submit A Support Ticket

We can often complete simple requests in under an hour.  There are several links on the Hostwinds website to open the ticket window, but the easiest access is on our Home Page. If you are a current Hostwinds client, you’ll need to login to your account before you can submit a ticket to Technical support, Sales or Billing. If you’re…

How Long Does it Take to Process Domain Registrations?

First Domain Registration If this is your first time registering a domain with Hostwinds, it is possible that you may have to wait up to 24 hours after payment has been processed for the domain to become active. We have a handy Domain Registration Tool that can help in pricing and checking the availability of…

Why Does Hostwinds use a Ticketing System

The primary principle on which Hostwinds was founded is to provide the absolute best customer support possible all while maintaining technical accuracy, efficiency and overall excellence. We think of everyone who is a part of Hostwinds from our clients to our CEO as family, and we always strive to go above and beyond to ensure…

Hostwinds Tiers of Support

Hostwinds Tiers of Support Unmanaged Services Hostwinds offers Cloud servers that are Unmanaged, for details pertaining to the support offerings provided to Unmanaged services, please review the article here. Full Management This is the default service level for all clients with a fully Managed service. The following is included with this service level, for all…

Cloudflare Benefits

How Does Cloudflare Work? Cloudflare acts as a middleman to handle requests through their global network of data centers.  As requests come in, Cloudflare will determine the fastest routes to provide content, much like a CDN, to present it at local speeds.  What separates Cloudflare from a CDN is that it can handle all requests…

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