TAG: billing

How Can I Contact Billing?

Billing can only be contacted through a Billing ticket. You can open one by logging into your Client Area or if you have received an email from Billing, responding to it directly would also automatically open a ticket.   Why can’t I just call in or live chat with Billing? Due to the nature of the…

How Does Hourly Billing Work?

Hourly Billing is set so that we only bill you for the time that a service is in your possession. This way you have the freedom to have a service for just as long as you need it and not have to pay for any longer than that.   How do I get Hourly Billing?…

What Payment Methods does Hostwinds Accept?

Hostwinds accepts a variety of payment methods for our clients to conveniently choose from. Here is a quick list of all payment methods Hostwinds does and does not accept. You can learn more about each method by clicking on the desired link.   Payment Methods Accepted by Hostwinds Credit Card  PayPal Cryptocurrency Skrill / MoneyBookers…

How Can I Change My Billing Cycle?

If you need to change your billing cycle, you will need to open a ticket with us. In your ticket requesting the change, please include what you’d like the new cycle to be. Then we will change it for you and update any unpaid invoices to match.