TAG: credit card

Can I Remove My Payment Method?

Given that Hostwinds is a Subscription service, we would typically require a Payment Method to be on file. However, if you are looking to Cancel your service you can also request that your Payment Method information is removed upon cancellation. Can I Remove the Infomation Myself? This would depend on the Payment Method: Credit Card…

Is there Automatic Credit Card updating?

Yes, there is. In working with Visa® and MasterCard® we are enrolled in their Visa® Account Updater and MasterCard® Automatic Billing Updater. These services through VISA® and Mastercard® enables them to share and update the card information on file with us. This way you do not have to worry about possible declines and interruption of service…

Can I Use My Friend’s Payment Method?

You are free to use what ever payment method you wish on your account. However, keep in mind that if you are using someone else’s payment method to pay for your services, there is no way for you to prove that you had permission to use said payment method. Which means that if your friend were…

How Do I Change My Credit Card On File?

To change the card you have on file with you would need to do the following: Login to your Client Area Click on the Billing tab On the drop down menu that will appear to select “Manage Credit Card.” Fill in all the new information, including the CVV/CVC2 Click “Save Changes.” After completing this, your…

Why Was My Card Declined?

Typically the financial institution that backs your card will not tell Hostwinds why it had been declined. The reasoning is because, like us, they have a commitment and obligation to protect your privacy and security. In these cases, you’d need to work directly with the financial institution that backs your card to learn why and how…

Does Hostwinds Support Automatic Payments?

This would depend on the Payment Method you’re using. If you’re using a Credit Card, you’ll be automatically signed up for automatic payments the moment you add your card details to your account.  If you’re using PayPal, the Billing Agreement you had to open to use PayPal with us, is a Pre-Approved Automatic payment method.…

How Do Your Prove Ownership of a Credit Card?

To prove ownership of a Credit Card, the following steps will need to be completed: Create a support ticket, using this URL https://clients.hostwinds.com/submitticket.php?step=2&deptid=1 and fill the “Email Address” field with the email address that you have reliable access to Set the Subject as “Proof of Ownership, ” and your message as “Ticket opened to prove…

How Can You Help With A Fraudulent Payment?

We take fraud very seriously and will do everything in our power to help you if your payment method has been used fraudulently with us. With some restrictions, we would be able to reverse the funds and close out the account using your payment information. To do this, we would need you to prove ownership…

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