TAG: double order

How can you help with a double order?

Every once in a while a duplicate or extra order for a service can be placed resulting in being billed twice. If this happens the steps described in this article are intended to cover how to get the situation resolved:   If the Order is Unpaid Please reach out to Hostwinds through Live Chat or…

What Can I Do About a Duplicate Order?

If you have not paid for the extra order, the first thing you will want to do is open a ticket to Billing with the subject line “Duplicate order placed.”   In the body of this ticket, you will want to include the name of the product that a duplicate order had been created for…