TAG: invoice

If I Upgrade/Downgrade Will I Keep My Promo Pricing?

When upgrading or downgrading, the promotional pricing will be lost in the process. As recurring promotions are non-transferable, they are tied to the service they were first applied to for the life of that service. A service is considered “alive” as long as it does not enter Cancelled or Terminated status. If the service that the…

Does Hostwinds Accept eChecks?

Yes, we do accept eChecks through PayPal.   How Long Would an eCheck Take to Clear?   According to PayPal, an eCheck can take up to 6 business days in the US to clear, with different time frames from other regions. You can check the times listed on this article from PayPal.   Will Hostwinds…

Will I Be Charged After Canceling?

Typically, no. When a service is successfully canceled, any outstanding invoices would be canceled, and the backend triggers that would create a new invoice will have been disabled. However, with how our cancellation process works now, it is possible to confirm your cancellation during a period of time that a billing agent is not in,…

What is Anniversary Billing?

Anniversary Billing is where the due date of all newly purchased products is set to match the same day of the month that you had first become a Hostwinds client. This means that all newly purchased services will have their first invoice prorated so they will have that Anniversary Date as their recurring due date.…

How do I Pay my Invoice?

This would largely depend on what Payment Method(s) you use to pay for your services. If you are paying by Credit Card or PayPal, you will likely have automatic payments, which will pay for your invoice within the first few hours of the due date. If you want to pay manually by Credit Card, PayPal,…

I paid with Cryptocurrency but my invoice still shows as unpaid, what happened?

Invoices at Hostwinds will display as unpaid until payment is received on our end. With Cryptocurrency payments, there are three main reasons why an invoice may show unpaid after more than 5 minutes: The payment is still processing – Our processor can take upwards of 24 hours to fully process payments and send them to us.…