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Refund Policy

Payments made for eligible services provided by Hostwinds, LLC may be eligible for a prorated refund. In order to be eligible for a refund a service must be cancelled within our client portal. Once the service is cancelled a refund may be requested. The refund request must be made within seventy-two (72) hours of the … Read More…

How long does it take to get a Credit Card Refund?

When a refund is eligible per our refund policy, refunds would be issued upon request made in a ticket to our Billing team. Our Billing team would issue those refunds immediately when working on that ticket request. However, the refund would not likely be received immediately as there would be a delay between the refund being … Read More…

The Hostwinds Cloud Agent

Included in our VPSes (managed and unmanaged) is the Hostwinds Cloud Agent, a suite of tools that interface the OS inside the VPS to the API for Cloud Control. The Cloud Agent is responsible for setting the IP address, root/Administrator password, hostname, and SSH keys inside the OS of the VPS. It runs automatically during … Read More…

How to setup Bandwidth monitoring with vnstat (Cloud VPS)

Why use vnstat? Ever had bandwidth overage fees or had a compromised system and find high bandwidth usage and wonder where all the bandwidth went?  Bandwidth usage tracking can be used to avoid both issues or help catch usage problem before it gets out of hand (expensive). There is a Cloud Control bandwidth monitor that … Read More…

Why is my Object Storage bigger (or smaller) than my data?

If you have the Hostwinds Cloud Backup service it shouldn’t be more than a few days before you see that the Object Storage being used is a different size than the data being backed up. Why is my Object Storage larger than my data? For Shared, Business, and Reseller hosting this is easily explained: each … Read More…

Sync a Linux VPS with Object Storage (Rclone)

Rclone is a program that allows you to sync your server’s files and directories with Hostwinds Object Storage.  It can be mounted locally so you can write directly to remote Object Storage. Commands like rclone sync can sync your local directories with directories in remote Object Storage. This guide will walk through installing, configuring, syncing, … Read More…

How to Change SSH port using Get VNC (Linux Command Line)

Why Change the default SSH port (TCP 22)? For the security minded, changing the default ports for services is usually the first step in hardening your server from attack.  It makes the job of any hacker a little bit harder now that they have to probe you server for services before they can attempt authentication. … Read More…

Difference Between Web Hosting and Domain Name Registration

Domains. What are they? A domain name gives you a way to identify a website and provide a positive, memorable name for people to pull up your website. Sometimes, you need a domain name for your web hosting to function properly. However, domains are just names which you register to “own”. It’s essentially the same … Read More…