TAG: payment

Is there Automatic Credit Card updating?

Yes, there is. In working with Visa® and MasterCard® we are enrolled in their Visa® Account Updater and MasterCard® Automatic Billing Updater. These services through VISA® and Mastercard® enables them to share and update the card information on file with us. This way you do not have to worry about possible declines and interruption of service…

If I Upgrade/Downgrade will I keep my promo pricing?

Unfortunately not, recurring promotion codes are only for the life of the product and would end once the product was discontinued. The section “Promo Code Usage” in our Terms of Service speaks to this,  you can be read the direct passage below: “Client’s who take advantage of a lifetime recurring promotion, are entitled to the usage of…

Does Hostwinds Accept eChecks?

Yes, we do accept eChecks through PayPal.   How Long Would an eCheck Take to Clear?   According to PayPal, an eCheck can take up to 6 business days in the US to clear, with different time frames from other regions. You can check the times listed on this article from PayPal.   Will Hostwinds…

How do I Pay my Invoice?

This would largely depend on what Payment Method(s) you use to pay for your services. If you are paying by Credit Card or PayPal, you will likely have automatic payments, which will pay for your invoice within the first few hours of the due date. If you want to pay manually by Credit Card, PayPal,…

How Does Hourly Billing Work?

Hourly Billing is set so that we only bill you for the time that a service is in your possession. This way you have the freedom to have a service for just as long as you need it and not have to pay for any longer than that.   How Do I Get Hourly Billing?…

What Is A PayPal Billing Agreement?

A PayPal Billing Agreement is a pre-approved automatic payment method that Hostwinds requires be in place to pay via PayPal.   How Does A Billing Agreement Work? Billing Agreements will track unpaid invoices and perform a “pull” payment from your PayPal account within the first few hours of the invoice coming due. The automation they…

How Do Domain Renewals Work?

Domain renewals, like all other renewals, are automatic.  The invoice for them would generate 30 days before the domain is due, and on that due date payment will be automatically pulled.   Why Is The Due Date And Expiration Date Different? Registrars, depending on the demand of a domain, can sell/auction them off before a…

Can I Put My Service on a Hold?

Unfortunately not. We understand that there is occasionally a desire to put a “hold” or “pause” on services where we would retain the data held on the services but not bill for them, or bill at a reduced rate. As there is a cost to retain the data, a cost to maintain the services that…

What Can I do About A Duplicate Payment?

The first thing you will want to do is open a ticket to Billing with the subject line “Duplicate Payment.” In the body of the ticket, you will want to list the Invoice number and the day the payments were made.   Will I be refunded? If the duplicate payment is reported within 72 hours of…

Why Was My Card Declined?

Typically the financial institution that backs your card will not tell Hostwinds why it had been declined. The reasoning is because, like us, they have a commitment and obligation to protect your privacy and security. In these cases, you’d need to work directly with the financial institution that backs your card to learn why and how…

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