TAG: payments

I paid with PayPal but my invoice shows unpaid, what happened?

There are a few scenarios where this would happen. You have attempted a manual payment and for one reason or another, there was a delay in PayPal processing your payment. Thankfully this is an issue that will resolve its self over time. The best thing to do is wait five minutes and then refresh the…

Will I Be Charged After Canceling?

Typically, no. When a service is successfully canceled, any outstanding invoices would be canceled, and the backend triggers that would create a new invoice will have been disabled. However, with how our cancellation process works now, it is possible to confirm your cancellation during a period of time that a billing agent is not in,…

Can I Use My Friend’s Payment Method?

You are free to use what ever payment method you wish on your account. With that being said, keep in mind that if you are using someone else’s payment method to pay for your services, there is no way for you to prove that you had permission to use said payment method. This could mean that if…

How Do I Find PayPal Transaction IDs?

To find your transaction IDs from PayPal, you’ll need to follow these steps: Log into your PayPal account Click on the tab “Activity.” Adjust the start and end date of your search. Click on “Advanced filters” and select “Pre-approve payments” from the drop down menu. Then in the search, type in “Hostwinds” then press enter.…

Does Hostwinds Support Automatic Payments?

This would depend on the Payment Method you’re using. If you’re using a Credit Card, you’ll be automatically signed up for automatic payments the moment you add your card details to your account.  If you’re using PayPal, the Billing Agreement you had to open to use PayPal with us, is a Pre-Approved Automatic payment method.…

Will Paying My Renewal Reactivate My Suspended Product?

If it is a product that was suspended for lack of payment, yes. A suspension would be lifted, usually within a few minutes of the payment to your over due invoice. If your product is not reactivated immediately or within a few minutes of payment, please notify us, and we will be able to help.  …