Given that Hostwinds is a Subscription service, we would typically require a Payment Method to be on file. However, if you are looking to Cancel your service you can also request that your Payment Method information is removed upon cancellation. Can I Remove the Infomation Myself? This would depend on the Payment Method: Credit Card…
There are a few scenarios where this would happen. You have attempted a manual payment and for one reason or another, there was a delay in PayPal processing your payment. Thankfully this is an issue that will resolve its self over time. The best thing to do is wait five minutes and then refresh the…
Yes, we do accept eChecks through PayPal. How Long Would an eCheck Take to Clear? According to PayPal, an eCheck can take up to 6 business days in the US to clear, with different time frames from other regions. You can check the times listed on this article from PayPal. Will Hostwinds…
A PayPal Billing Agreement is a pre-approved automatic payment method that Hostwinds requires be in place to pay via PayPal. How Does A Billing Agreement Work? Billing Agreements will track unpaid invoices and perform a “pull” payment from your PayPal account within the first few hours of the invoice coming due. The automation they…
First, you will need to log into your PayPal account page. Then on the top right of the page, click on the “Gear” icon, this will bring you to your Account Settings In the drop-down down menu select “Payments,” then the “Manage Pre-Approved payments” button From here, you will be brought to a page…
You are free to use what ever payment method you wish on your account. With that being said, keep in mind that if you are using someone else’s payment method to pay for your services, there is no way for you to prove that you had permission to use said payment method. This could mean that if…
Unfortunately, there isn’t a way to change which PayPal account is linked to an existing Billing Agreement. Which means the current Billing Agreement would need to be canceled, so a new one could be created with the account you want to use. How do I cancel my current Billing Agreement? This would require canceling…
To find your transaction IDs from PayPal, you’ll need to follow these steps: Log into your PayPal account Click on the tab “Activity.” Adjust the start and end date of your search. Click on “Advanced filters” and select “Pre-approve payments” from the drop down menu. Then in the search, type in “Hostwinds” then press enter.…
This would depend on the Payment Method you’re using. If you’re using a Credit Card, you’ll be automatically signed up for automatic payments the moment you add your card details to your account. If you’re using PayPal, the Billing Agreement you had to open to use PayPal with us, is a Pre-Approved Automatic payment method.…
This would depend on why the service had been terminated. If Terminated For Lack Of Payment: We would be able to create a blank shell of your service per request in a Billing ticket and after the outstanding invoice for the service had been paid. This would only be a blank shell of the service…