TAG: refund

How Does Hourly Billing Work?

Hourly Billing is set so that we only bill you for the time that a service is in your possession. This way you have the freedom to have a service for just as long as you need it and not have to pay for any longer than that.   How Do I Get Hourly Billing?…

What happens when there is an overpayment?

When an overpayment is received on our end, it would automatically be added to your Hostwinds Account Credit balance. Would those Payments be refundable? Upon request, overpayments made through Credit Card or PayPal can be refunded. Provided that request is made within the first 72 hours of the overpayment being made. If however, the need…

What Does it Mean When My Domain is Expired?

Typically this means that the domain was not paid for before the expiry date. When this happens the domain immediately becomes inactive and services attached to it such as websites and or email will cease to function.   If I pay for my domain after it expires, can it be reactivated? This would depend on how…

How can I tell if my PayPal Subscriptions is still active?

  First, you will need to log into your PayPal account page. Then on the top right of the page, click on the “Gear” icon, this will bring you to your Account Settings In the drop-down down menu select “Payments,” then the “Manage Pre-Approved payments” button From here, you will be brought to a page…

What Happens if I File a Chargeback or Dispute?

As per our Terms of Service, once a chargeback or dispute is communicated to us, your entire account along with all services will be suspended. After which there would be a 14 day period to resolve this with Hostwinds before the account is terminated and closed which would lead to a loss of all held data.…

What happens if I cancel early?

Cancellations, early or otherwise, are immediate and would lead to the service being removed from our servers and any data it held deleted. As such, please be advised that a cancellation should not be confirmed until there is no longer a need for the service and any valuable data has been backed up.   Would…

What Can I do About A Duplicate Payment?

The first thing you will want to do is open a ticket to Billing with the subject line “Duplicate Payment.” In the body of the ticket, you will want to list the Invoice number and the day the payments were made.   Will I be refunded? If the duplicate payment is reported within 72 hours of…

How Can You Help With A Fraudulent Payment?

We take fraud very seriously and will do everything in our power to help you if your payment method has been used fraudulently with us. With some restrictions, we would be able to reverse the funds and close out the account using your payment information. To do this, we would need you to prove ownership…

What is Your Refund Policy?

Our policy is to issue refunds for services when applicable under our 60 Day Money Back Guarantee and process them as the original payment method. However, as Skrill/MoneyBookers and Cryptocurrency are non-refundable they would be issued back as an Account Credit.   What Is the 60 Day Money Back Guarantee? The 60 Day Money Back…